kontakt 7 - Serial registration

julianocls
julianocls Member Posts: 4 Newcomer
edited December 2023 in Kontakt

I purchased kontakt 7 full with one email and accidentally registered it with another email. How to fix? I can't transfer the license.

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Answers

  • Milos
    Milos Member Posts: 1,864 Pro

    Do you mean you can't register kontakt into your Native Access or something?

  • julianocls
    julianocls Member Posts: 4 Newcomer
    edited December 2023

    That's right.

    I purchased with the email jul********[email protected]....

    when I registered the serial, the kontakt was logged in with the email fo******[email protected]

  • Milos
    Milos Member Posts: 1,864 Pro

    Ouch...

    That I can't help with.

    Unless...

    Wait, did you use 2 accounts for NI or something?

  • julianocls
    julianocls Member Posts: 4 Newcomer

    Yes....

    The problem is that kontakt is enabled but.... with "limited options/features"

    But... thanks... I'll try to help with support NI.

  • Milos
    Milos Member Posts: 1,864 Pro

    Not a problem, sir.

    I recommend using only one account for NI and not more than that.

    There are dozens of cases where people got in a big confusion and even in a bit of trouble.

    Not legal trouble, of course, but a trouble of glitches and bugs.

    So, once again, use only one acvount for NI.

  • julianocls
    julianocls Member Posts: 4 Newcomer

    👍️ 👊

    tks

  • mykejb
    mykejb Moderator Posts: 876 mod
    Answer ✓

    User-initiated transfers are disabled for 60 days after registering a serial number. You'll probably need to talk to support, explain the problem and ask them to transfer it for you.

    -- Mike

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