Serial number error

I have just purchased the Traktor kontrol s2 mk3 and when trying to add serial number into native access it is coming up with an error code, I’ve made sure the serial num is correct and followed the guide and sent a support ticket but didn’t know if there was anything else I could do? Absolutely pathetic how hard it is to get the help required after buying the product and having to wait to use it

Comments

  • lord-carlos
    lord-carlos Member Posts: 2,057 Expert

    Seems like your not the only one. Both shopping card on the store and serial activation seems to be broken for some users.

    It's Saturday 🤷‍♀️Support only work weekdays.

  • TylerSilver
    TylerSilver Member Posts: 3 Newcomer

    Nightmare isn’t it! Was hoping to get a nice little mix going for New Year’s Eve but native instruments put a stop to that! 🙃 thanks for the reply though mate

  • lord-carlos
    lord-carlos Member Posts: 2,057 Expert

    You can use the 30 minutes demo version and hope it's fixed by tomorrow.

    Or you can use the open source software Mixxx.

  • TylerSilver
    TylerSilver Member Posts: 3 Newcomer

    Thanks for that appreciate it I just might do that!

  • Paul Dohmen
    Paul Dohmen Member Posts: 2 Newcomer

    So on wednesday 3e januari I have the same problem. Anybody solved this?


    Thnx... Paul

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