Session Guitarist - Picked Accoustic Download Failure

slojotaa
slojotaa Member Posts: 19 Member

Hi

I bought Komplete Ultimate 14 this evening and tried downloading. Everything came in successful, excepting for Session Guitarist - Picked Accoustic, which continuously depicts "Download Failure". I have tried everything and no success with this. Please advise?

Best Answer

  • Milos
    Milos Member Posts: 1,837 Pro
    Answer ✓

    Was your weak internet connection a problem?

Answers

  • Milos
    Milos Member Posts: 1,837 Pro
    Answer ✓

    Was your weak internet connection a problem?

  • slojotaa
    slojotaa Member Posts: 19 Member

    Not at all. All other modules came in fine and uneventful.

  • Milos
    Milos Member Posts: 1,837 Pro

    Hmm...

    Did you try reinstalling Native Access?

  • slojotaa
    slojotaa Member Posts: 19 Member

    Nope, doesn't work at all. I was able to "re-download" the guitar that wouldn't download, but now cannot locate it to "install it" into my libfrary. How do I take what i have in the downloads doc downloaded and get it into NApp to install it without it trying to "re-download it", with permissions? Thanks

  • Milos
    Milos Member Posts: 1,837 Pro

    With that, i dont know...

    Maybe someone else can help with that.

  • slojotaa
    slojotaa Member Posts: 19 Member

    THANKS FOR YOU HELP! I sent a long note of what was needed, and it worked after agonizing and sleepless evenings. Thanks, Milos, for your help, and time, and glad that I got to meet you virtually as a result. You tried as best as you could, and for this, I am appreciative! Happy New Year! - Joe

  • Milos
    Milos Member Posts: 1,837 Pro

    No problem, good sir!

    And Happy Holidays and God bless you!

  • slojotaa
    slojotaa Member Posts: 19 Member

    Milos, same to you as well.

  • joelfriedman
    joelfriedman Member Posts: 6 Member
    edited January 3

    Hi,

    I'd like to join this thread as I am having the exact same problem. I upgraded to Komplete 14 Ultimate from Komplete 11 standard and just downloaded and installed everything via Native Access 2 on my 2017 iMacPro. It all worked perfectly, all 31 items, EXCEPT for Session Guitarist - Picked Acoustic. I've tried numerous times, restarted, and tried again. Every time it begins but fails. I get the message "Download Failed" and it will not finish.

    How can I make this work?

    Thank you,

    Joel

    iMacPro 2017 3.2 GHz, OS 13.6,3 32GB RAM

  • joelfriedman
    joelfriedman Member Posts: 6 Member

    OK, never mind. I redownloaded and re-installed NA 2 and it finally downloaded and worked. Odd, but it worked.

  • slojotaa
    slojotaa Member Posts: 19 Member

    Hi, here is what I did to resolve this. NI sent me a file, separate from the typical download bundle. I tried relentlessly to get this to work, until I picked up the instructions, which talked about opening with the mac software, and parking the download package into a virtual drive. This is the only way that this will work. Once I did this and opened it from there, the apple warning came up stating that this is not verified by apple and wouldn't let me open it. I called apple and they guided me through bypassing the security settings in apple and it then opened like a charm! It is a very sensitive, not well documented work around, but once I hit the Eureka, it was simple. I should not have had to go through this as you shouldn't either, but it is what it is, and eventually after days at it I got it to work. Very frustrating, but realistically achievable in time.

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