Error occurred while processing your serial number

Saran

I am trying to add serial number of my new traktor konteon s2mk3 to native access and it’s showing an error message. I have raised a ticket few days ago and no response till now. How long does it take or what’s the next thing I can do?

Saran

Traktor kontrol s2 mk3

Uwe303

Hello,

Sorry for the late reply, have you solved the issue? Unfortunately there is actually this problem with some accounts, please contact native support, raise a ticket with a proof of purchase. Then they can add it into your account manually.

https://support.native-instruments.com/hc/en-us/categories/360000053677-Native-Access