What should I do about a faulty display screen on my Kontrol S4 MK3?

eduardomiranda

The left screen on my S4 MK3 only displays a fully white screen when connected to power. The right screen works as usual, ie will show track info etc when connected to the software or just the Traktor Logo when in standalone mode. I have tried updating firmware etc but it appears to be a hardware problem (given that the problem persists no matter whether connected to software or not).

Seeing as NI have a questionable policy of only allowing their products to be repaired overseas, I fear I may have to buy a new controller altogether as it wouldn't be worth the cost of shipping it and waiting for months. I've heard Pioneer have much better repair policies...

Has anybody had this issue resolved in a more economic way than having to send it to Germany?

Sunborn

https://community.native-instruments.com/discussion/20517/what-should-i-do-about-a-faulty-display-screen-on-my-kontrol-s4-mk3

Hello,

Please contact NI support here:

https://support.native-instruments.com/hc/en-us/categories/360000053737-Product-Support

In this page, you will see a blue "Hardware Repairs" button. Click and follow instructions.

In many cases Native Instruments provides a free shipping cost. This probably depends on each case, but i am not in a position to provide you detailed information about this. You must contact Support Team.

Sunborn

https://community.native-instruments.com/discussion/20517/what-should-i-do-about-a-faulty-display-screen-on-my-kontrol-s4-mk3

Hello,

Please contact NI support here:

https://support.native-instruments.com/hc/en-us/categories/360000053737-Product-Support

In this page, you will see a blue "Hardware Repairs" button. Click and follow instructions.

In many cases Native Instruments provides a free shipping cost. This probably depends on each case, but i am not in a position to provide you detailed information about this. You must contact Support Team.

lord-carlos

If the screen is all white, maybe a cable did just become lose? Try first with NI support, if they don't do it maybe you can try to reset the video cable yourself.