Install gets "failed" message

Ch79431

I'm totally new to Kontakt. I was trying to download some of their free sounds to try them out.

When it's near the end of installing it suddenly says ' "installation failed due to unknown error"

Is that something wrong on my end or Kontakts ?

Thx for any help.

Jeremy_NI

Hey @Ch79431 You are installing with Native Access, right ? Please check this article: Native Access Error Message: Download Failed: "Unknown error"

Does it fix it ?

Jeremy_NI

Hey @Ch79431 You are installing with Native Access, right ? Please check this article: Native Access Error Message: Download Failed: "Unknown error"

Does it fix it ?

Ch79431

Hi Jeremy.......and thx so much.

Removing the file Exts from my download folder seems to have fixed it .

thx again