Kontakt 7 Crashes on Mac M2 Ultra with Samsung Ultra-wide screen (KT-8785)

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Peter Knockaert
Peter Knockaert Member Posts: 20 Member
edited March 14 in Kontakt

Hi! I desperately need Kontakt 7 to work in Sonoma.

When will it be supported? Any news on this?

(I'm on a Mac Studio M2 Ultra - 128GB)

Thanks!

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  • Peter Knockaert
    Peter Knockaert Member Posts: 20 Member
    Answer ✓
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    And now also THAT is solved!!!!!

    Solution: connect the monitor via HDMI to HDMI

    And DON'T use HDMI to DisplayPort.

    (Stupid stupid me had not tested that yet...)

    (How do I set this article to 'solved'?)

    Thanks sooooo much for all assistance!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,737 mod
    edited April 11 Answer ✓
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    Hey all, this issue might be related to a bigger one, for those of you that still experience kernel panics where the whole computer crashes when using Kontakt 7, issue seems to be on Apple side but we would need some info if you're affected, please check this thread. Only if you have a full Kernel Panic and your whole Mac crashes, Kontakt app or DAW crashes are totally different issues. Thanks for understanding.

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Answers

  • Monochrome
    Monochrome Member Posts: 1,133 Expert
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    Hi! It may not be officially supported yet, but it could still run/work just fine.

    Have you tried giving it a shot? Did you run into any issues?

    As for information on official support, @Jeremy_NI may be able to provide some. He may reply here.

  • Peter Knockaert
    Peter Knockaert Member Posts: 20 Member
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    Hi! I tried to do all those things (full disk acces + moving my samples to an APFS disk). So far nothing works.

    OR my system crashes completely. OR Logic crashes by itself when opening an instance of Kontakt 7.

    One question though: must Kontakt 7 also be set as 'start in Rosetta' or only Logic?

  • reffahcs
    reffahcs Member Posts: 845 Guru
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    https://community.native-instruments.com/discussion/20280/kontakt-7-sonoma

    Are you having issues with Kontakt 7 or with Kontakt 7 in Logic?

    I have the same system on MacOS 14.2.1 and current on NI updates and I have no issues with Kontakt, but I don't use Logic.

  • Peter Knockaert
    Peter Knockaert Member Posts: 20 Member
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    Hi!

    Kontakt 7 standalone makes the computer crash completely.

    Kontakt 7 as a plugin in Logic makes crash Logic only.

    Full disk access activated for Logic and Kontakt 7.

    And sample libraries running from external ssd formatted in APFS via OWC Thunderbolt 8 enclosure system.

  • Peter Knockaert
    Peter Knockaert Member Posts: 20 Member
    edited December 2023
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    Could anyone tell me exactly what configuration/settings I should use?

    Is there anyone with same computer configuration? (Mac Studio M2 Ultra 128GB, running latest update of macOS Sonoma)

    I also installed Kontakt 7 on my (2019) Intel MacBookPro which has Sonoma and there it runs fine.

  • Peter Knockaert
    Peter Knockaert Member Posts: 20 Member
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    Or is it generally recommended to go backwards with OS (going to Ventura?)

  • nightjar
    nightjar Member Posts: 1,287 Guru
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    Have you tried running Kontakt within Komplete Kontrol within Logic?

    I can't try this myself right now, but I think I remember trying this last week as a workaround for a scenario similar to yours and I was surprised that it worked...

  • Peter Knockaert
    Peter Knockaert Member Posts: 20 Member
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    I don't have Komplete Kontrol...

  • nightjar
    nightjar Member Posts: 1,287 Guru
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    Komplete Kontrol is free:

    https://www.native-instruments.com/en/products/komplete/bundles/komplete-kontrol/

  • Peter Knockaert
    Peter Knockaert Member Posts: 20 Member
    edited December 2023
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    Just installed it. No Kontakt 7 is even showing...?

    What am I doing wrong with everything here.

    EDIT:

    Oh and I also installed Kontakt Player via NA, and THAT IS WORKING as a plugin!

  • nightjar
    nightjar Member Posts: 1,287 Guru
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    Great! This might get you through until an update brings better compatibility

  • Peter Knockaert
    Peter Knockaert Member Posts: 20 Member
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    Problem is that many of my plugins don't operate under Player.

    And in the meantime I deleted everything and I managed to get it working with one added library. But now it's dead again.

    :-(

    Anyway; Merry Christmas! Hopefully 2024 will bring a fully compatible and stable version soon!

  • JazzHot
    JazzHot Member Posts: 10 Newcomer
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    https://community.native-instruments.com/discussion/comment/119458#Comment_119458

    Hi,

    I have a Mac Studio M2 Max 96GB running Sonoma 14.2.1

    I started from scratch with my new computer. Nothing was imported from my old iMac late 2013.

    My NI libraries are on an external OWC SSD

    But after installing Native Access latest version and installed all my 240 plugins, Kontakt was showing some missing icons.

    I understand that your problem is different but I would try resetting NI.

    Here is the article number explaining how to reset NI. I am to new here to post links. Sorry.

    7228347290909

    For me, after resetting NI, all (Kontakt, Kontakt 7, Komplete Kontrol, Maschine 2 etc...) were working fine in Sonoma.

    Hope this help

  • Peter Knockaert
    Peter Knockaert Member Posts: 20 Member
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    Thanks! I'll try that!

  • reffahcs
    reffahcs Member Posts: 845 Guru
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    https://community.native-instruments.com/discussion/comment/119397#Comment_119397

    That's really interesting because that's the exact issue I had on MacOS 13. If I opened Kontakt it would cause a kernel panic and my Mac would crash instantly. Perhaps this is a bug with the Mac Studio M2 Ultra? I'm running the same. I can't speak to Logic issues as I use Ableton, but I don't run anything (that I know of) with Rosetta, everything is native Mac ARM.

    I never had any issues with my M2 Macbook Pro, just my desktop Studio. Things have been fine for a while now though.

    What are you using for an audio interface?

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