Komplete 14 ultimate - how do I activate Kontakt 7?

krkjfrz@aol.com

have downloaded Komplete 14 ultimate to a 'new' computer. Kontakt 7 only appears in DEMO mode - (along with dozens of other instruments.) When I try to add serial number - get a "...missing base product..." error

mykejb

https://community.native-instruments.com/discussion/comment/119177#Comment_119177

Probably best to contact support, they'll be able to check your current and upgrade products and tell you what the problem is. Probably not that helpful two days before Christmas, but I'm sure they'll sort you out eventually

-- Mike

mykejb

Sounds like you bought an upgrade version of K14 rather than the full product. These need a registered version of whatever product you upgraded. If you intended to buy the full product you'll need to talk to Sales.

-- Mike

krkjfrz@aol.com

I upgraded from ultimate 11 which I upgraded several times I think originally from 7.

mykejb

Did you buy an update or an upgrade? According to this article you need an "Update" from K2-K13 or an "Upgrade" from Komplete Select

What Exactly is a Crossgrade / Update / Upgrade and How Do I Qualify? – Native Instruments (native-instruments.com)

-- Mike

krkjfrz@aol.com

Appreciate all your input! Pretty sure I qualified. Articles are a little beyond my pay grade. Kontakt 5 on the 'new' computer seems fine, but still several instruments that need 'activate'. I got off the bus with my mac mini when ProTools went 'subscriber'. Wanting some new libraries, I made a fresh install to a 'newer' PC and using Studio One. Jeff

mykejb

https://community.native-instruments.com/discussion/comment/119177#Comment_119177

Probably best to contact support, they'll be able to check your current and upgrade products and tell you what the problem is. Probably not that helpful two days before Christmas, but I'm sure they'll sort you out eventually

-- Mike

krkjfrz@aol.com

Thanks! Happy Holidays! Jeff