I contacted support on Dec 5th to let them know that the Komplete Kontrol 61 Mk3 they just sent me died on firmware update. Crashed and never woke up again. dead... I wanted a new one... I sent in a ticket detailing everything. I get an auto-response asking me to try the same 5 things their website told me to do, and that didn't work. I begged them to send a return ticket so I could get my new board. Here it is December 17th, and I haven't heard anything from anyone at NI since December 12th! I've emailed daily asking for a refund or a working keyboard. I bought the Ultimate package as well, but don't want the software without a controller... nope... it was downloaded so no refunds there... seriously? #4147437