I can't seem to load much

Not-happy

Had a drive that I kept IN on and it went bad, now I can't load anything, says "FAILED".

Jojo123

We need more info. What OS, what Computer and its specs, what products you are having problems with.

Not-happy

Mac osx 10.15 intel 2.7 12 core. E5.

Not-happy

had to find the legacy access bc the access all of a sudden doesn't work? I have Komplete 13 ultra Maschine studio

Jojo123

Sorry Im not a Maschine user. Perhaps someone who does will chime in and help.

Not-happy

Its not just the Maschine , kontack battery etc.. its the access app not running?? keeps giving me a failed install..

PoorFellow

@Not-happy , I think that I will have to call for Mac expert @Jeremy_NI and ask if he could please take look and give his best advice with the above ?

In the mean time then please take a look on the following :

Compatibility of Native Instruments Products on macOS : https://support.native-instruments.com/hc/en-us/articles/360014900358-Compatibility-of-Native-Instruments-Products-on-macOS

Native Access Legacy Installers for Older Operating Systems : https://support.native-instruments.com/hc/en-us/articles/360000407909-Native-Access-Legacy-Installers-for-Older-Operating-Systems

Legacy Installers for Native Instruments Software Products : https://support.native-instruments.com/hc/en-us/articles/360000306817-Legacy-Installers-for-Native-Instruments-Software-Products

Kontakt (Player) Legacy Installers for Older Operating Systems : https://support.native-instruments.com/hc/en-us/articles/360000568949-Kontakt-Player-Legacy-Installers-for-Older-Operating-Systems

Jeremy_NI

@Not-happy Since you're on 10.15 you need an older version of Native Access: Native Access Legacy Installers for Older Operating Systems as @PoorFellow mentioned. He gave all the necessarily links. If you have more issues when installing, you can get in touch with our installation specialists: https://bit.ly/NI_support_NA