Ticket open but no response

Hodan

Hi,

I hope someone from support here can help me with this. I've got a ticket open, but unfortunately I haven't received a response to my last question and it's been around 2 weeks now. I know it's a very busy time of course, but I hope someone from support here could help me to get an update.

Thanks!!

Jeremy_NI

@Hodan I've escalated your request, someone should get back to you soon. Sorry for the wait!

Sunborn

https://community.native-instruments.com/discussion/19520/ticket-open-but-no-response

@Jeremy_NI might help you to speed up things :-)

Hodan

Hi @Sunborn,

Thanks for your reply! Would I need to do something in particular to ask @Jeremy_NI for help with this? I prefer not to message him directly unless that is the best way to ask for help?

Sunborn

https://community.native-instruments.com/discussion/comment/113618#Comment_113618

No, you do not need to do anything. We already did that! That's why i tagged him (as you did too as i see). He will see the notification and he will reply to you here, if not tomorrow, in the next 2-3 days, maximum. :-)

Hodan

Great! :-)

Thanks a lot for your help!!

Jeremy_NI

@Hodan I've escalated your request, someone should get back to you soon. Sorry for the wait!

Hodan

Hi @Jeremy_NI

Thanks for escalating it! I'm sure it will be solved.