Product Order problem

Rui Amaral

I ordered a Komplete Audio 2 SoundCard almoust a month ago and i still have no answer or email or any kind of detail about my order. I just want some kind of proof that my order is ok!

PS: On my NI account it only says "in progress" since i ordered!

Monochrome

FYI: This is a public forum. Never post your private information (e.g postal address) online. Really a bad idea.

(@D-One Can you please remove it quickly?)

Have you already contacted NI's support?

• https://support.native-instruments.com/hc/de/sections/360000092537

D-One

https://community.native-instruments.com/discussion/comment/113563#Comment_113563

Done! 🙏

https://community.native-instruments.com/discussion/19513/product-order-problem

Oh Rui, não metas assim a tua morada e numero de telefone online em foruns públicos pá, ainda te aparece um serial killer ai em tua casa! 😁

One month is crazy... Maybe its out of stock or something. This isn't the kind of thing that other forum users can help you with, open a support ticket on the website and request an update on your order.

Confirm on your bank app if the money really left your account and wasn't blocked or something before sending the ticket.

Monochrome

(@D-One "Done! 🙏" – Thank you 🙂)

PoorFellow

The above require your attention @Jeremy_NI : https://community.native-instruments.com/discussion/19513/product-order-problem

Jeremy_NI

@Rui Amaral I've escalated your request, someone should get back to you.