Kontakt 7 player will not open

Patrick Quigg

I've been trying for about a day now to try to get Kontakt 7 player to open as I had recently installed new libraries that are not compatible with older versions of kontakt (yes I still have kontakt 6 I just haven't gotten rid of it yet). I was moving files between two different drives on my PC and I do remember deleting the Users/Public/Public Documents folder since at the time I was unaware that this is where native access defaults to store content (I have the legacy version of native access because the new version won't even install). I have tried reinstalling Kontakt 7 player, Native Access, and the libraries that I have installed with Native Access and I still don't get any more than the cursor turning to the blue loading circle for a split-second before not opening at all. Yes I know there are some lessons to be learned here but I would seriously appreciate any help because this is starting to drive me crazy.

bofog

Hi.I have the same issue..very frustrating and no solution or cure,even after uninstall and reinstall...no NI assist either which also is extremely bad..would like to be offered a 'chat' with somebody from NI

bofog

Did you solve the problem Patrick?

Patrick Quigg

No I still haven't been able to solve it :(

PoorFellow

https://community.native-instruments.com/discussion/comment/112745#Comment_112745

To try to see if it makes any difference then :

Try to uninstall the Kontakt 7 player from Native Access , then close Native Access

Then download the NI Uninstall RegTool_64bit and check if there is anything Kontakt 7 player left , if there is then remove that using the tool , else just close tool.

Then try downloading this Kontakt_7_760_PC.zip and then unzip and then run installer as an Admin

Run Native Access as an admin and check if Kontakt 7 Player needs to be activated .

Try running Kontakt 7 Player as an Admin

Patrick Quigg

Hey thanks for the help. I followed the steps and it's telling me that I now have the full version of Kontakt 7 installed however I still cannot open it. Is there anything else that I can do?

Patrick Quigg

..........

Patrick Quigg

https://community.native-instruments.com/discussion/comment/112759#Comment_112759

It's also gotten to the point where when I open my DAW (Ableton) which opens with a template song that has Kontakt 6 & 7 in it, the template cannot load and Ableton crashes. This had worked before and neither the standalone version or the version in my DAW work despite the fact that Native Access says I have the full version of Kontakt 7 installed.

komthusr

But you said you only had the kontakt 7 player, if you installed the full version without the license, no wonder it doesn't work.

Patrick Quigg

I downloaded it with Komplete start which includes Kontakt 7 player and under the "not installed" section it said "Kontakt 7 player". However, after refreshing the page after install, it appeared in the installed section as Kontakt 7. I don't know why it did that plus I never had the option to activate a license upon opening Kontakt since the application will not open to begin with.

PoorFellow

https://community.native-instruments.com/discussion/comment/113054#Comment_113054

I apologize § : My bad , By mistake I gave you a link to the full version of Kontakt , so you need to uninstall the full version and install the Player version instead.

Because you continue to have problems then you should contact Kontakt support :   http://bit.ly/NIsupport_kontakt