download Kontakt Player 7 " screen is black "

auebel@sfr.fr

update kontakt Player 6 to Kontakt Player 7

download Kontakt Player 7 of Native Acces Ok

Install Ok

Run Kontakt Player 7 " screen is Black "

Dx diag is Ok

please help me community

Thank you

DxDiag.txt

Monochrome

Your DxDiag does not show a "11_0" under "Niveaux de fonctionnalité" ("Feature Level") - which means that your graphics card does not support said feature level. Kontakt needs 11_0 in order to work:

• https://support.native-instruments.com/hc/fr/articles/7117015665053-KONTAKT-7-s-ouvre-avec-une-fen%C3%AAtre-noire

Monochrome

(My apologies - I sadly can't speak french... 😅)

I'm afraid the answer is yes.

Kontakt 7 uses a different framework for its graphics rendering (Qt, I believe), hence this specific requirement.

Milos

Try to update your OS first, then if it doesn't solve the issue, uninstall NA then reinstall it again with NI website, btw be sure to log in before you do that.

mykejb

https://community.native-instruments.com/discussion/19178/download-kontakt-player-7-screen-is-black

Most of the time a black UI is down to needing an update to your video drivers, so I'd start by checking those.

-- Mike

auebel@sfr.fr

Hello Hotline Team

Have unnstall Kontakt Player 7 & Native Acces

Reinstall Native Acces & registreg me

Download new Kontakt Player 7

the problem is still the same
My graphie card is Ok 
Direct X unter 11.1 
Dx Diag 

17011707070154286101784440454634.jpg

17011704164258485231599715108150.jpg

Monochrome

Your DxDiag does not show a "11_0" under "Niveaux de fonctionnalité" ("Feature Level") - which means that your graphics card does not support said feature level. Kontakt needs 11_0 in order to work:

• https://support.native-instruments.com/hc/fr/articles/7117015665053-KONTAKT-7-s-ouvre-avec-une-fen%C3%AAtre-noire

auebel@sfr.fr

Merci pour votre analyse ! Monochrome user

Du coup faut que je change de carte graphique ????

Jusqu'à l'heure d'aujourd'hui je n'est jamais rencontré de problème avec ma carte graphique avec Kontakt Player 6 & autre Logiciel

Monochrome

(My apologies - I sadly can't speak french... 😅)

I'm afraid the answer is yes.

Kontakt 7 uses a different framework for its graphics rendering (Qt, I believe), hence this specific requirement.

auebel@sfr.fr

Dxdiag : Système : L’installation de DirectX 12 Ok

Dxdiag : affichage Ok

je ne comprends pas pourquoi Kontakt 7 Player s’ouvre page d’accueil en noir

Merci la communauté pour votre aide

Capture d’écran 2023-11-28 153115.png

Capture d’écran 2023-11-28 152116.png