Not sure how to handle this

LaughingLion
LaughingLion Member Posts: 2 Newcomer
edited November 2023 in Native Access

I originally purchased the RX 10 Standard software from Izotope.com, but was never able to download or access my purchase, possibly due to having entered my email incorrectly (it should have been entered as [email protected] but the address I entered was missing an n with [email protected]). I tried submitting a trouble ticket to Izotope's service email [email protected] but was informed that this address isn't active anymore due to being bought out by native instruments. Izotope doesn't have an support channel staffed by anything other than automated bots so I'm not sure if I should be dealing with them.

Answers

  • mykejb
    mykejb Moderator Posts: 857 mod
    edited November 2023

    @LaughingLion Have you tried creating an email address of [email protected] on Yahoo? You should be able to access the incorrect iZotope account using that account.

    -- Mike

  • LaughingLion
    LaughingLion Member Posts: 2 Newcomer

    That could work, but someone from the Izotope/NI support team reached out to inform me that my address has been updated (so the incorrect account is likely inactive), although I still can't access the software I purchased. I sent a response back to them about it and will see what they say.

  • mykejb
    mykejb Moderator Posts: 857 mod

    OK, hope you get sorted!

    -- Mike

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