Response from support is unacceptable
Options

Kux
Member Posts: 1 Newcomer
Is anyone else having problems with a lacklustre and slow response from support over upgrade issues from the webshop and products they own going into demo mode.
0
Comments
-
Hi there,
thank you for getting in touch. I am sorry to hear that you are experiencing difficulties
The issue you are facing is due to the fact that you bought a KOMPLETE 14 COLLECTORS EDITION Update without having the appropriate base product in your account.
I have assigned your case to a specialist to get the issue resolved as soon as possible.
Please bear a bit with us though as we are currently in main season of the year and we have a lot of requests. We are doing our best to stay on top of all the requests and get back to all our user base as soon as possible
0
This discussion has been closed.
Back To Top
Categories
- All Categories
- 18 Welcome
- 1.7K Hangout
- 67 NI News
- 896 Tech Talks
- 4.6K Native Access
- 17.8K Komplete
- 2.2K Komplete General
- 4.8K Komplete Kontrol
- 6.3K Kontakt
- 1.1K Reaktor
- 407 Battery 4
- 923 Guitar Rig & FX
- 467 Massive X & Synths
- 1.5K Other Software & Hardware
- 6.4K Maschine
- 8.2K Traktor
- 8.2K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators