BSOD using Komplete 1

Voiceoversteve
Voiceoversteve Member Posts: 5 Newcomer
edited October 22 in Komplete General

I Initially had a problem getting this Audio interface to work correctly,

After installing the driver is was working great, THEN the dreaded blue Screen of Death,

This happens regularly,


Can anyone suggest a remedy please,

many thanks

Answers

  • Kubrak
    Kubrak Member Posts: 3,067 Expert

    Best to open Support Ticket from NI. It is not common issue. NI will ask you to run their scan utility to find out what might be wrong.....

    Beside that, what BSOD says? If such things happen, it may be HW failure or corrupred driver.

  • Voiceoversteve
    Voiceoversteve Member Posts: 5 Newcomer

    Many thanks,

    How do I download the Scan utility please,

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @Voiceoversteve I couldn't find any requests from you in our system? Did you manage to fix the issue?

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