Komplete Kontrol Failing on Launch

prashantgijare

Hello all:

Most likely after my latest OS upgrade, Komplete Kontrol fails to open and crashes with error message. This happens when I open stand-alone software and with the Logic Pro X projects which has KK as a plug-in.

This is the top part of the report -

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Translated Report (Full Report Below)

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Process:        Komplete Kontrol [21486]

Path:         /Applications/Native Instruments/*/Komplete Kontrol.app/Contents/MacOS/Komplete Kontrol

Identifier:      com.native-instruments.Komplete Kontrol

Version:        3.0.2 (3.0.2 (R0), Copyright © 2023 Native Instruments GmbH)

Code Type:       X86-64 (Native)

Parent Process:    launchd [1]

User ID:        501

Date/Time:       2023-11-12 18:10:05.5006 -0500

OS Version:      macOS 13.6.1 (22G313)

Report Version:    12

Anonymous UUID:    1B4DE8EA-1271-2F80-BD59-ACEAC2661938

Time Awake Since Boot: 420000 seconds

System Integrity Protection: enabled

Crashed Thread:    0 Dispatch queue: com.apple.main-thread

Exception Type:    EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:    KERN_INVALID_ADDRESS at 0x0000000000000038

Exception Codes:    0x0000000000000001, 0x0000000000000038

Termination Reason:  Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process:  exc handler [21486]

VM Region Info: 0x38 is not in any region. Bytes before following region: 140737488068552

   REGION TYPE          START - END     [ VSIZE] PRT/MAX SHRMOD REGION DETAIL

   UNUSED SPACE AT START

--->  

   shared memory      7ffffffba000-7ffffffbb000 [  4K] r-x/r-x SM=SHM  

Jeremy_NI

@prashantgijare Please follow the steps in this article: KOMPLETE KONTROL Crashes

Make sure to give full disk access to Komplete Kontrol and Logic too: How to Enable Full Disk Access on macOS

prashantgijare

Thanks, Jeremy! I had to do all the steps and finally, after removing and reinstalling Komplete it worked.

GhostriderGlenn

Sounds like the coder fat fingered an entry

reffahcs

https://community.native-instruments.com/discussion/18564/komplete-kontrol-failing-on-launch

I've had a lot of issues with both KK and Kontakt on MacOS on the M2 architecture. Keep reporting the issue and hopefully it gets resolved. It's been working before for me now even though 14.1.1 is not officially supported.

Jeremy_NI

@prashantgijare Please follow the steps in this article: KOMPLETE KONTROL Crashes

Make sure to give full disk access to Komplete Kontrol and Logic too: How to Enable Full Disk Access on macOS

prashantgijare

Thanks, Jeremy! I had to do all the steps and finally, after removing and reinstalling Komplete it worked.