S88 MK3after reset ask for serial number registration

sa64
sa64 Member Posts: 9 Newcomer
in Komplete Kontrol

Hi

Can someone help, S88Mk3 asks for serial number again after reset.

the latest firmware is installed, the factory number is already registered. I cannot install the hardware connection service in Access because it does not appear in the browser. The screen of the S88Mk3 is frozen.

Thanks in advance!

Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,760 mod
    Answer ✓

    Please get in touch with our registartion support here: https://bit.ly/NIsupport_RA

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,760 mod
    Answer ✓

    @sa64 My colleagues released the serial number and you should be able to register it, after that, your products included with the keyboard should appear in Native Access, including the NI Hardware Connection Service.

Answers

  • Sunborn
    Sunborn Member Posts: 1,513 Expert
    edited November 12
    https://community.native-instruments.com/discussion/18523/s88-mk3after-reset-ask-for-serial-number-registration


    Not sure if it will work but try this:

    Click the "Add Serial Number" (down-left side on Native Access), and insert your serial number again.

    On success, restart your computer (just to be sure), open Native Access and see what is going on.

    Be sure that the drivers are installed correctly and that the services "NIHardwareService" and "NIHostIntergrationAgent" are enabled and running.

    If you still have a problem, then contact NI Support.

  • sa64
    sa64 Member Posts: 9 Newcomer

    Hello

    Thanks for the idea!

    Unfortunately, nothing helped.

    The mentioned programs run normally.

    After the firmware update, the screen of the S88MK3 says "Welcome! Add your serial number in Native Access" I did this in the very first case and I can't do it the second time, because Access says that it is already registered. And unfortunately, the S88 MK3 does not move on from this state .If I want to run the KSMK3 updater again, the program says that the update is ready V1.53.

    all the best to you

  • Sunborn
    Sunborn Member Posts: 1,513 Expert
    https://community.native-instruments.com/discussion/comment/107041#Comment_107041

    Then, you have to contact NI Support team, they can provide a solution for you!

    https://support.native-instruments.com/hc/en-us

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,760 mod
    Answer ✓

    Please get in touch with our registartion support here: https://bit.ly/NIsupport_RA

  • sa64
    sa64 Member Posts: 9 Newcomer

    Thanks Jeremy!

    I did this a few days ago, but I didn't get an answer!

  • sa64
    sa64 Member Posts: 9 Newcomer

    The Hardware connection service no longer appears on the Native Access interface.

  • sa64
    sa64 Member Posts: 9 Newcomer

    In Acces no Hardware connection service,

    native access.png

    so cannot be selected

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,760 mod
    Answer ✓

    @sa64 My colleagues released the serial number and you should be able to register it, after that, your products included with the keyboard should appear in Native Access, including the NI Hardware Connection Service.

  • sa64
    sa64 Member Posts: 9 Newcomer

    Dear Jeremy!


    Thanks for your help, I managed to solve the problem, now the S88 MK3 is working!

Back To Top

Categories