S88 MK3after reset ask for serial number registration

sa64

Hi

Can someone help, S88Mk3 asks for serial number again after reset.

the latest firmware is installed, the factory number is already registered. I cannot install the hardware connection service in Access because it does not appear in the browser. The screen of the S88Mk3 is frozen.

Thanks in advance!

Jeremy_NI

Please get in touch with our registartion support here: https://bit.ly/NIsupport_RA

Jeremy_NI

@sa64 My colleagues released the serial number and you should be able to register it, after that, your products included with the keyboard should appear in Native Access, including the NI Hardware Connection Service.

Sunborn

https://community.native-instruments.com/discussion/18523/s88-mk3after-reset-ask-for-serial-number-registration

Not sure if it will work but try this:

Click the "Add Serial Number" (down-left side on Native Access), and insert your serial number again.

On success, restart your computer (just to be sure), open Native Access and see what is going on.

Be sure that the drivers are installed correctly and that the services "NIHardwareService" and "NIHostIntergrationAgent" are enabled and running.

If you still have a problem, then contact NI Support.

sa64

Hello

Thanks for the idea!

Unfortunately, nothing helped.

The mentioned programs run normally.

After the firmware update, the screen of the S88MK3 says "Welcome! Add your serial number in Native Access" I did this in the very first case and I can't do it the second time, because Access says that it is already registered. And unfortunately, the S88 MK3 does not move on from this state .If I want to run the KSMK3 updater again, the program says that the update is ready V1.53.

all the best to you

Sunborn

https://community.native-instruments.com/discussion/comment/107041#Comment_107041

Then, you have to contact NI Support team, they can provide a solution for you!

https://support.native-instruments.com/hc/en-us

Jeremy_NI

Please get in touch with our registartion support here: https://bit.ly/NIsupport_RA

sa64

Thanks Jeremy!

I did this a few days ago, but I didn't get an answer!

sa64

The Hardware connection service no longer appears on the Native Access interface.

sa64

In Acces no Hardware connection service,

so cannot be selected

Jeremy_NI

@sa64 My colleagues released the serial number and you should be able to register it, after that, your products included with the keyboard should appear in Native Access, including the NI Hardware Connection Service.

sa64

Dear Jeremy!

Thanks for your help, I managed to solve the problem, now the S88 MK3 is working!

Soundtrackk

https://community.native-instruments.com/discussion/comment/109036#Comment_109036

Glad to see you managed to get this fixed. What exactly did you do to fix it? I’m having the same issue with my S49. Successful firmware update, then it’s back to the Add your serial screen. Hardware connection services show in NA; everything looks in order, the screen is just stuck on the enter serial

lbLoOdl

https://community.native-instruments.com/discussion/comment/109036#Comment_109036

How did you resolve this issue?

Jeremy_NI

@lbLoOdl It looks like you also found a way to fix it, can you share what did it for you?

lbLoOdl

https://community.native-instruments.com/discussion/comment/136924#Comment_136924

I restarted the PC. 😜