S88 MK3after reset ask for serial number registration
Hi
Can someone help, S88Mk3 asks for serial number again after reset.
the latest firmware is installed, the factory number is already registered. I cannot install the hardware connection service in Access because it does not appear in the browser. The screen of the S88Mk3 is frozen.
Thanks in advance!
Best Answers
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Please get in touch with our registartion support here: https://bit.ly/NIsupport_RA
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Answers
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Not sure if it will work but try this:
Click the "Add Serial Number" (down-left side on Native Access), and insert your serial number again.
On success, restart your computer (just to be sure), open Native Access and see what is going on.
Be sure that the drivers are installed correctly and that the services "NIHardwareService" and "NIHostIntergrationAgent" are enabled and running.
If you still have a problem, then contact NI Support.
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Hello
Thanks for the idea!
Unfortunately, nothing helped.
The mentioned programs run normally.
After the firmware update, the screen of the S88MK3 says "Welcome! Add your serial number in Native Access" I did this in the very first case and I can't do it the second time, because Access says that it is already registered. And unfortunately, the S88 MK3 does not move on from this state .If I want to run the KSMK3 updater again, the program says that the update is ready V1.53.
all the best to you
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Then, you have to contact NI Support team, they can provide a solution for you!
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Please get in touch with our registartion support here: https://bit.ly/NIsupport_RA
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Thanks Jeremy!
I did this a few days ago, but I didn't get an answer!
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The Hardware connection service no longer appears on the Native Access interface.
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In Acces no Hardware connection service,
so cannot be selected
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Dear Jeremy!
Thanks for your help, I managed to solve the problem, now the S88 MK3 is working!
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Glad to see you managed to get this fixed. What exactly did you do to fix it? I’m having the same issue with my S49. Successful firmware update, then it’s back to the Add your serial screen. Hardware connection services show in NA; everything looks in order, the screen is just stuck on the enter serial
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How did you resolve this issue?
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I restarted the PC. 😜
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