Native Access stuck on waiting

Haus Cats

I’ve legitimately tried everything. Disabling my firewalls, turning off antivirus, uninstalling and reinstalling. I don’t understand why I can’t just download the file that I paid for with my hardware.

Jeremy_NI

Please get in touch with our specialists here: http://bit.ly/NIsupport_install

Fred Aa

Similar problem here. Tried all suggested fixes from around the community. After a bit searching around the community seems like this is something a lot of users are experiencing.

Jeremy_NI

Please get in touch with our specialists here: http://bit.ly/NIsupport_install

Ed M

Is there a solution yet, or are they just giving a link to an install file?

PoorFellow

https://community.native-instruments.com/discussion/comment/112218#Comment_112218

Solution to exactly what problem ?

Best way to try to get a solution to a problem is either to contact support or make your own forum thread and give specified info about your setup and your problem. This is even more important because person opening the thread you are in are using Windows and you apparently MAC !?

Ed M

https://community.native-instruments.com/discussion/comment/112232#Comment_112232

The problem being NA doesn't seem to be able to install updates anymore, already a list of 18 products in my case. I did open a ticket, over a month ago, and I did react to a threads talking exactly about the issue I have. The next update for NA, to be expected before the end of the year, should solve the bug. Just wanted to know what's up.

I thought this thread was talking about the same problem.

PoorFellow

https://community.native-instruments.com/discussion/comment/112288#Comment_112288

Sorry to learn about your predicament. I knows only very little about MAC as I am using Windows but if support are on the case and has nothing to offer then I doubt that even calling for Jeremy_NI would make any difference , so I will not waste his time doing so !

Hope that you get your problem solver sooner than later ! 🙂

Ed M

https://community.native-instruments.com/discussion/comment/112289#Comment_112289

I hope so too 🤞