machine plus does not turn on at startup

stefano1

good morning, I have a problem with the machine plus

When I turn it on, the menu with all the applications loaded initially no longer opens. The writing "machine+" remains on the first screen, "prodction and performance system" on the second screen. Can you help me please

stefano1

I solved the problem, the plug was not inserted properly into the socket😂

thank you so much for your help✋

ozon

Is it connected to a computer via USB?

stefano1

the machine is connected via USB to the sound card, which in turn is connected to the computer

D-One

https://community.native-instruments.com/discussion/comment/106894#Comment_106894

Connected via USB to the soundcard ?? What are you trying to do?

Connect it directly to the computer's USB.

stefano1

I tried connecting the machine's USB socket directly to the computer, but the result doesn't change

ozon

Disconnect absolutely everything, then connect the power supply.

Does the power button start glowing red? And does it start now?

stefano1

I solved the problem, the plug was not inserted properly into the socket😂

thank you so much for your help✋