Upgraded to Kontakt 7 but still have Kontakt 6

Focused Sound

Hello everyone. I’m using Ableton as my DAW. I installed updates on a few products this morning. After the install was complete I opened up my DAW, clicked on KONTAKT and attempted to open the updated plugin only to get an error message saying my version of KONTAKT was old.

At the top right of KONTAKT it said new version KONKAKT 7 available so I clicked on the link, it took me to the NI website and I bought the upgrade that was available for me.

i went through the motion of installing, opened up my daw and I still have the same KONTAKT version which says it’s 6.

i will note when I open my Native Instruments it shows KONTAKT and KONTAKT 7. I don’t know the difference between the two but the one I want to update just says KONTAKT.

Can anyone guide me in the right direction? I’m starting to think I bought something I already have.

Kaiwan_NI

Yep Kontakt 6 and Kontakt 7 are two separate products, so after upgrading to Kontakt 7, it won't replace Kontakt 6. I see you've been in touch with our support team already. If you want to continue using Kontakt 6, you'll need to downgrade the libraries so they stay compatible with Kontakt 6.

LostInFoundation

Kontakt (without any number) is version 6.

For all the other problems, open a ticket with support. You bought from them Kontakt 7 after they had you updating libraries that were perfectly working on 6, they will surely help you

Kaiwan_NI

Yep Kontakt 6 and Kontakt 7 are two separate products, so after upgrading to Kontakt 7, it won't replace Kontakt 6. I see you've been in touch with our support team already. If you want to continue using Kontakt 6, you'll need to downgrade the libraries so they stay compatible with Kontakt 6.