NATIVE ACCESS 3.6.1 INSTALL Unable to log in

smarques
smarques Member Posts: 1 Newcomer
edited September 2023 in Native Access

Hi,

I am installing Native Access on a new mac (M2/Ventura), and can not login.


Credentials are correct, I checked the version (3.6.1), no firewall, but however I tried there is no way I can install. I am very frustrated, thanks for any help.

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,533 mod
    edited October 2023 Answer ✓

    Please try the following:

    1. Open your Mac's System Preferences and click Security & Privacy.
    2. Under the Privacy tab, choose Full Disk Access from the side bar.
    3. Click the lock icon in the bottom left of the window and enter your Mac password.
    4. Ensure that Native Access & NTKDaemon appear in the list and are activated.
    5. If they do not appear in this list, click the + icon and add the following apps:
    6. - Macintosh HD > Applications > Native Access
    7. - Macintosh HD > Library > Application Support > Native Instruments > NTK > NTKDaemon
    8. If you are trying to install KOMPLETE KONTROL or MASCHINE, please also add NIHardwareAgent from:
    9. - Macintosh HD > Library > Application Support > Native Instruments > Hardware > NIHArdwareAgent
    10. Once completed, click the lock icon again.
    NA_NTK_FDA.png

    Restart your computer and start Native Access.

    If that doesn't work out, get in touch with our support here: http://bit.ly/NIsupport_install

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,533 mod
    edited October 2023 Answer ✓

    Please try the following:

    1. Open your Mac's System Preferences and click Security & Privacy.
    2. Under the Privacy tab, choose Full Disk Access from the side bar.
    3. Click the lock icon in the bottom left of the window and enter your Mac password.
    4. Ensure that Native Access & NTKDaemon appear in the list and are activated.
    5. If they do not appear in this list, click the + icon and add the following apps:
    6. - Macintosh HD > Applications > Native Access
    7. - Macintosh HD > Library > Application Support > Native Instruments > NTK > NTKDaemon
    8. If you are trying to install KOMPLETE KONTROL or MASCHINE, please also add NIHardwareAgent from:
    9. - Macintosh HD > Library > Application Support > Native Instruments > Hardware > NIHArdwareAgent
    10. Once completed, click the lock icon again.
    NA_NTK_FDA.png

    Restart your computer and start Native Access.

    If that doesn't work out, get in touch with our support here: http://bit.ly/NIsupport_install

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