Kontakt 7 Player download failed

Benny

I need help with this. I have tried uninstall and reinstall native access also removing the older kontakt files but it still fails to download.

Jeremy_NI

@Benny As @PoorFellow said, you can get in touch with our support here: http://bit.ly/NIsupport_install they can help with Native Access or provide an installer.

cgm6066

Hi Benny,

If you could provide more details as to what OS you are using, etc. it would give us more information in order to help with your issue. l because there is not sufficient disk space for the download. Bear in mind that Native Access needs to have space to download, extract and install each instrument or sound bank. I usually make sure that there is 3x the necessary drive space (1GB download needs at least 3GB), plus scratch space.

Disk permissions are also usually required with Windows and Mac OS, so make sure that you are logging in as Admin, and/or giving permissions. It may be useful to temporarily disable antivirus software when installing trusted software (use your own discretion; I don't recommend disabling protection software, but...).

Let us know more about your system, and we can help diagnose the issue!

cgm6066

Hello again Benny,

Additionally, make sure that any version of Kontakt is not open, either standalone or as a VST in a DAW or host while trying to download/update Kontakt 7 player!

Benny

https://community.native-instruments.com/discussion/comment/97669#Comment_97669

Hello, thanks for your reply ! Here is the detail of my macos

Benny

https://community.native-instruments.com/discussion/comment/97706#Comment_97706

Or can I get a seperate installer file to install it manually without through native access ?

PoorFellow

https://community.native-instruments.com/discussion/comment/97917#Comment_97917

If you want that you have to ask if support will give you that : https://support.native-instruments.com/hc/en-us

Jeremy_NI

@Benny As @PoorFellow said, you can get in touch with our support here: http://bit.ly/NIsupport_install they can help with Native Access or provide an installer.

cgm6066

Hi again Benny,

Since I replied to your question, and you provided your OS, I am encountering issues trying to update Native Access! However, despite the error messages I am receiving from trying to update Access on my Windows 10 computer, I was able to download and install Kontakt 7 Player, despite the problems with Access.

I see that support has provided links for installers, and I will follow along and help out if and when I can!