Kontakt 7 Player download failed

Benny
Benny Member Posts: 3 Newcomer
edited October 2024 in Kontakt
Screenshot 2023-09-29 at 4.23.49 PM.png

I need help with this. I have tried uninstall and reinstall native access also removing the older kontakt files but it still fails to download.

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Answers

  • cgm6066
    cgm6066 Member Posts: 14 Member

    Hi Benny,

    If you could provide more details as to what OS you are using, etc. it would give us more information in order to help with your issue. l because there is not sufficient disk space for the download. Bear in mind that Native Access needs to have space to download, extract and install each instrument or sound bank. I usually make sure that there is 3x the necessary drive space (1GB download needs at least 3GB), plus scratch space.

    Disk permissions are also usually required with Windows and Mac OS, so make sure that you are logging in as Admin, and/or giving permissions. It may be useful to temporarily disable antivirus software when installing trusted software (use your own discretion; I don't recommend disabling protection software, but...).

    Let us know more about your system, and we can help diagnose the issue!

  • cgm6066
    cgm6066 Member Posts: 14 Member

    Hello again Benny,

    Additionally, make sure that any version of Kontakt is not open, either standalone or as a VST in a DAW or host while trying to download/update Kontakt 7 player!

  • Benny
    Benny Member Posts: 3 Newcomer
    https://community.native-instruments.com/discussion/comment/97669#Comment_97669
    Screenshot 2023-09-30 at 1.12.25 PM.png

    Hello, thanks for your reply ! Here is the detail of my macos

  • Benny
    Benny Member Posts: 3 Newcomer
    https://community.native-instruments.com/discussion/comment/97706#Comment_97706

    Or can I get a seperate installer file to install it manually without through native access ?

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    edited October 2023
    https://community.native-instruments.com/discussion/comment/97917#Comment_97917

    If you want that you have to ask if support will give you that : https://support.native-instruments.com/hc/en-us

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod
    Answer ✓

    @Benny As @PoorFellow said, you can get in touch with our support here: http://bit.ly/NIsupport_install they can help with Native Access or provide an installer.

  • cgm6066
    cgm6066 Member Posts: 14 Member

    Hi again Benny,

    Since I replied to your question, and you provided your OS, I am encountering issues trying to update Native Access! However, despite the error messages I am receiving from trying to update Access on my Windows 10 computer, I was able to download and install Kontakt 7 Player, despite the problems with Access.

    I see that support has provided links for installers, and I will follow along and help out if and when I can!

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