Missing hundreds of plugins in Native Access

moai

Out of nowere today I was unable to edit a project where I used Kontakt because it's now running in demo mode. I have opened Native Access (the newest version) and saw that over 200 instruments have disappeared from my account.

I can see the serials and everything I purchased on the NI website, but not on the Native Access app, has someone the same issue?

moai

@JesterMgee I meant my installed one was newer than the one I was trying to install. After some trial and error I have downgraded to Native Access 1, verified everything was there again, and updated to Native Access 2. I don't understand what happened, but seems I can work again 😅

JesterMgee

Have you checked the sticky thread of "Current Issues" in this forum and checked if the issue of "Missing Products" applies to you?

https://community.native-instruments.com/discussion/16431/native-access-most-current-issues

moai

@JesterMgee yes, but my current NTK Daemon is more recent, so I can't install it

JesterMgee

More recent than the one found in the local resources location in the Native Access folder on your system?

moai

@JesterMgee I meant my installed one was newer than the one I was trying to install. After some trial and error I have downgraded to Native Access 1, verified everything was there again, and updated to Native Access 2. I don't understand what happened, but seems I can work again 😅