X1 Mk3 LED screen not working properly

Boz
Boz Member Posts: 16 Member
edited October 22 in Traktor Software & Hardware

When i start up my new X1 mk3, the lower left LED screen flickers, as if there is a bad connection inside the unit. It then jumps around between mirroring the upper middle LED screen or the upper left LED sceen. It seems like a hardware issue. The rest of the unit seems to work correctly. Help!

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Answers

  • Sûlherokhh
    Sûlherokhh Member, Traktor Mapping Mod Posts: 2,627 mod

    Look here:

    https://community.native-instruments.com/discussion/16833/how-can-i-turn-off-the-flashing-of-the-displays-of-my-x1-mk3


  • Boz
    Boz Member Posts: 16 Member

    doesnt seem to be the same problem. mine displays are not flashing. the lower left LED screen seems to be defective

  • Sûlherokhh
    Sûlherokhh Member, Traktor Mapping Mod Posts: 2,627 mod

    Then the question is, do you use a computer with an AMD GPU? If so, it may well be the same issue. If not, i don't know. I know for sure that the qml code adresses 5 different screens of 3 different designations (FX, Mode, Deck).

    The only thing i could think of is if there is a single chunk of display memory whose target pixel addresses are segmented to correspond to the different screens. In that case, it may well be a GPU issue.

    What do you think?

  • Boz
    Boz Member Posts: 16 Member

    I tried powering up the x1 with just the power cord and no usb connected. it goes thru its initial startup. during this process you can still see the glitchy screen. After connecting the usb it still has issues. Check out the video i attached

    IMG_5805.mov.zip


  • Sûlherokhh
    Sûlherokhh Member, Traktor Mapping Mod Posts: 2,627 mod

    Do you use a computer with an AMD GPU?

  • Boz
    Boz Member Posts: 16 Member

    no, i have a 2023 macbook pro with an Apple M2 max chip

  • Sûlherokhh
    Sûlherokhh Member, Traktor Mapping Mod Posts: 2,627 mod

    Well, i would send it back for repair/replacement.

  • Boz
    Boz Member Posts: 16 Member

    Yup, that is what I decided to do. I have another one being shipped out to replace it.

  • juanata
    juanata Member Posts: 2 Newcomer

    The lower left display on mine is just dead out of the box, tried connecting to CPU and powering directly and nothing. Have opened a ticket, seems there may be a bad batch (or even worse).

  • Boz
    Boz Member Posts: 16 Member

    Yeah, very similar issue as I had. I have already started the return process. Sucks.

  • MichaelK_NI
    MichaelK_NI Product Team Posts: 95 mod

    Hi, @juanata @Boz ,

    very sorry to hear about these issues. We will do our best to sort these out asap. Could you please send me a DM with your ticket numbers, so i can directly route your units for some proper root cause inspection?

  • Boz
    Boz Member Posts: 16 Member

    Just received my replacement X1. No issues like with my previous one. Works perfectly. Hopefully not too many others had the same issue!

  • juanata
    juanata Member Posts: 2 Newcomer

    Glad to hear, i shared a video as requested 8 days ago and still waiting to hear back :(

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