Guitar Rig 7 is showing in KK browser as Guitar Rig 6

channelorangutan

Hi,

I am on a 2021 M1 Macbook Pro with Ventura 13.5.2 and have installed Guitar Rig 7. I have a problem when using Komplete Kontrol (v2.9.4 current version). When I load an instrument into Komplete Kontrol, such as 40's VO Drums, and then go to choose an effect in the browser, I cannot see Guitar Rig 7, but Guitar Rig 6 is showing (with no image).

I have tried to delete and reinstall everything following the guides provided by NI, doing a clean reinstall of Komplete Kontrol, Maschine 2 and Guitar Rig 7 (but leaving my libraries for Kontakt and others in the Users/Shared folder alone):

Application Files

• Macintosh HD > Applications > Native Instruments > *Product Name* (folder)
• Macintosh HD > Library > Preferences > com.native-instruments.*Product Name*.plist

Plug-in Files

• Macintosh HD > Library > Audio > Plug-ins > Components > *Product Name*.component
• Macintosh HD > Library > Audio > Plug-ins > VST > *Product Name*.vst
• Macintosh HD > Library > Audio > Plug-Ins > VST3 > *Product Name*.vst3
• Macintosh HD > Library > Application Support > Digidesign > Plug-ins > *Product Name*.dpm
• Macintosh HD > Library > Application Support > Avid > Audio > Plug-ins > *Product Name*.aaxplugin

App-specific Data and Support Files

• Macintosh HD > Library > Application Support > Native Instruments > *Product Name* (folder)
• Macintosh HD > Library > Application Support > Native Instruments > Service Center > *Product Name*.xml

Preferences Files (User Library)

• Macintosh HD > Users > *Your User Name* > Library > Preferences > com.native-instruments.*Product Name*.plist
• Macintosh HD > Users > *Your User Name* > Library > Application Support > Native Instruments > *Product Name* (folder)

I also tried clearing the favorites.db3 file from the User Library location on my mac (via the hidden folder access) at Users/*Your User Name*/Application Support/Native Instruments/Shared folder and also the pal.db3 file from Users/*Your User Name*/Application Support/Native Instruments/Service Center

Even after that, and relaunching the standalone app for Komplete Kontrol, it rebuilt the db3 and still shows Guitar Rig 6 as the name for Guitar Rig 7 with no thumbnail. It's driving me nuts! I suspect I have to delete something within Native Access/Service Center/NI Resources, but I don't know what to delete. I did try deleting the *.db and *.meta files in NI Resources database folders, but that just made the shortnames and colors of the items disappear, so I put them back. What else do I have to remove to get Guitar Rig 7 to show the correct name?

Strangely, Maschine 2 is showing Guitar Rig 6 AND Guitar Rig 7.

Thanks in advance

channelorangutan

SOLVED (partially):

The Guitar Rig Presets from Community Drive 2021 were getting picked up by KK and Maschine and showing up in the browser as Guitar Rig 6 presets. Because I deleted Guitar Rig 6, it I guess KK defaulted to Guitar Rig 7 for those presets! Now, I still don't know how to get Guitar Rig 7 to show up in the browser!