I have Komplete Audio 6 which is not showing in my NI My Products.

Clhomme
Clhomme Member Posts: 2 Newcomer

I have Komplete Audio 6 which is not showing in my NI My Products. I have the old style serial number and can't add it to my Native Access_2.

There's a 14 digit number on the box, and a 15 character-number on the bottom of my KA6.

Any help is appreciated.

Best Answers

  • Kubrak
    Kubrak Member Posts: 2,766 Expert
    edited September 2023 Answer ✓

    Old NI HW used to have HW and SW licence code printed on small card in black paperbox. I am not sure if code on sticker are usable. I doubt it as anyone who has acces to the box could use the code. The code should be sort of private.

    If you do not have that card, maybe NI support could help you....

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,944 mod
    Answer ✓

    Yes, registration support will help: https://bit.ly/NIsupport_RA

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 4,051 Expert

    Which of the 2 numbers is called Serial? What happens when you put it in NA? What does it tell you? Is your Audio 6 second hand? In which case, did the previous owner ask for the license transfer and gave you any new serial number NI gave him?

  • Kubrak
    Kubrak Member Posts: 2,766 Expert
    edited September 2023 Answer ✓

    Old NI HW used to have HW and SW licence code printed on small card in black paperbox. I am not sure if code on sticker are usable. I doubt it as anyone who has acces to the box could use the code. The code should be sort of private.

    If you do not have that card, maybe NI support could help you....

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,944 mod
    Answer ✓

    Yes, registration support will help: https://bit.ly/NIsupport_RA

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