How can I get past base product not found, trying to register guitar rig 7 in n access

Trulite
Trulite Member Posts: 3 Newcomer
edited October 22 in Native Access

I have a guitar rig 7 and now guitar rig 6 with KOMPLETE 14 STANDARD

Answers

  • Kubrak
    Kubrak Member Posts: 3,061 Expert

    No, need to install K14, or just GR6. Having licence registered on NI account will do. And offcourse entered to Native Access on given computer.

  • Trulite
    Trulite Member Posts: 3 Newcomer

    Guitar 6 Pro is installed in naive access and it is still telling me there is no base product installed. I guitar rig 5 on 06/20 and bought the upgrade to 5 Pro in 2020 also, it keeps telling me that the software license is not correct komplete 14 standard and guitar rig 6 Pro were installed on the first input of the license

  • Kubrak
    Kubrak Member Posts: 3,061 Expert

    It is not clear what versions you have and what versions make problem. The title of thread is that you have problem with GR7Pro...

  • Trulite
    Trulite Member Posts: 3 Newcomer

    I just bought GR7Pro... ALREADY HAD A GUITAR RIG 5 PRO UPGRADE FROM THE GUITAR RIG R FACTORY SELECTION. Every time I put in the activation code for Pro 7 it tells me I do not have the base product for the upgrade. So thought that if I got Komplete Standard which came with Guitar Pro 6 I COULD THEN BE ABLE to USE THE PRO 7 UPGRADE. I still can't get PRO 7 to activate.

  • Monochrome
    Monochrome Member Posts: 1,331 Expert
    edited September 2023

    So, you bought the GR7 UPGRADE instead of the UPDATE? You bought the wrong thing then!

    On its Pricing site, it should have told you what is "best for you".

    Better contact NI to get this sorted:

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,716 mod

    @Trulite It looks like you bought the Guitar RIg 7 Pro upgrade, instead of the update. What Exactly is a Crossgrade / Update / Upgrade and How Do I Qualify?

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