"An error occurred while processing your serial" New hardware purchased from NI

jparks

Any idea what would be causing this? Is their hardware authentication server down or something?

jori

How did you fix it?

LostInFoundation

https://community.native-instruments.com/discussion/comment/102120#Comment_102120

One way is opening a ticket with support. If they have problems with authentication for any reason they can add it “manually”

How long it will take for them to answer you is another case