komplete 14 standand

rokksa12
rokksa12 Member Posts: 13 Newcomer

I bought a komplete kontrol keybroard s-49 and I bought komplete 14 standand software, it say product need base. I thought s-49 came with the base and if not what do I do?

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  • Uwe303
    Uwe303 Moderator Posts: 2,913 mod

    Hello,

    you first have to enter the serial of the a49, after that you should be able to register the upgrade.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod

    @rokksa12 It looks like you bought the wrong update secondhand.

  • rokksa12
    rokksa12 Member Posts: 13 Newcomer

    so tell me what to do not

  • Uwe303
    Uwe303 Moderator Posts: 2,913 mod

    Normally you would need the "Upgrade for Select or Kontakt", maybe you can give back the update/upgrade you've bought and buy that. Maybe there is another solution depending on what you've bought, what is the exact name of the update/upgrade you've bought?

  • rokksa12
    rokksa12 Member Posts: 13 Newcomer

    komplete 14 standand

  • rokksa12
    rokksa12 Member Posts: 13 Newcomer
    Answer ✓

    I THOUGHT BY PURCHASING THE KOMPLETE KONTROL S49 KEYBOARD I WOULD HAVE THOUGHT THAT I COULD DOWNLOAD KOMPLETE 14 STANDARD WITHOUT ANY PROBLEMS, SO WHICH SOFTWARE CAN I USE TO CORRECT IT WITHOUT GETTING RID OF MY RECENT PURCHASE?

  • Uwe303
    Uwe303 Moderator Posts: 2,913 mod

    Does it say anything else like upgrade or update for XYZ?

  • rokksa12
    rokksa12 Member Posts: 13 Newcomer

    no it says update to komplete 14 standand and that what i bought

  • rokksa12
    rokksa12 Member Posts: 13 Newcomer

    do u think I need to buy 2-12 select and if so can I than use komplete 14 Standand

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod

    @rokksa12 Maybe my colleagues were not clear enough. An update is for example Komplete Standard 13 to Komplete Standard 14. An upgrade is for upgrading a bundle, for example Komplete 14 Select to Komplete 14 Standard. You bought an update instead of an upgrade. More information here: What Exactly is a Crossgrade / Update / Upgrade and How Do I Qualify?

  • rokksa12
    rokksa12 Member Posts: 13 Newcomer
    Answer ✓

    II see I understand now thank you.

  • Uwe303
    Uwe303 Moderator Posts: 2,913 mod

    So you could now try to find an old version of komplete standard and then you can update this to komplete standard 14

  • rokksa12
    rokksa12 Member Posts: 13 Newcomer

    my Komplete Kontrol keyboard s49 comes with Komplete select. so can I now install Komplete 14 Standandand? I also have Komplete 14 Standand update so when do i install IT.

  • Uwe303
    Uwe303 Moderator Posts: 2,913 mod
    Answer ✓

    You reister your keyboard first in native access, after that you enter the serial from the upgrade to Komplete standard.

  • PoorFellow
    PoorFellow Moderator Posts: 1,697 mod
    edited September 2023

    Quote Jeremy_NI :

    Maybe my colleagues were not clear enough. An update is for example Komplete Standard 13 to Komplete Standard 14. An upgrade is for upgrading a bundle, for example Komplete 14 Select to Komplete 14 Standard. You bought an update instead of an upgrade. More information here: What Exactly is a Crossgrade / Update / Upgrade and How Do I Qualify?


    So ! It is important to first and foremost to discern what it is that you have and have not !

    If you have a Komplete 14 Standand update then you will need a previous version of Komplete like e.g. Komplete 13 Standard to use that !

    If what you got is a Komplete 14 Standard upgrade from Komplete 14 Select then you can use it to upgrade from 14 Select - else you can not !

    While Native Instruments both wants to assist you and appreciate you predicament then there is nothing anyone from support can do to help if you have bought the wrong product somewhere else. If , in that case you will need to either return product to where you bought it or buy a license for a previous version of Komplete Standard to use as base for UPDATING. If you can do neither then you have a loss at your hands which is incurred either by your own fault or by seller...

    As you have already written yourself then your Komplete Kontrol S49 keyboard comes with Komplete Select which is what N.I. gives you and can help you with. If you want to upgrade Select to Standard then you need to have an upgrade for that NOT an update. Upgrades are for upgrading from a poorer version of same generation of product to a better version (E.g. upgrade Select 14 to Standard 14) . Updating is for updating same version of product from a previous generation of product to same version of product in a newer generation ! (e.g. updating 13 Standard to 14 standard)..


    I hope that the above has made it sufficiently clear to you what is the difference between update and upgrade !

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