how to remove product from native access?

dogbreath11
dogbreath11 Member Posts: 59 Newcomer

hi, is there a way to remove products from native access?


i have some free kontakt libraries that id like to remove, i downloaded them to try but theyre not really my thing and id like to remove them from access. also, i have a couple of libraries that i was refunded for and no longer require but they still show in my access. how do i remove them?


thanks

Comments

  • antic604
    antic604 Member Posts: 8 Member

    Just uninstall them like you would any other app in your OS and they'll disappear from NA.

  • dogbreath11
    dogbreath11 Member Posts: 59 Newcomer

    hi, i have uninstalled them using add/remove programs (windows 11) but they still show up in access with the option to reinstall

  • LostInFoundation
    LostInFoundation Member Posts: 3,953 Expert
    edited September 2023

    Yes. The info they’ll disappear is not correct.

    NA doesn’t show you just what is installed or not. Everything that is registered under your account is listed, eventually divided in categories (installed, uninstalled, update,…).

    Probably the only way to remove them from NA is to ask NI to remove their serial registration from your account.

    You can go in your account in NI website under My Products and Serials and there you’ll find an option for License Transfer. If you chose it you’ll see which of your products can be unregistered from your account. If the ones you want to remove can be chosen, you can make this procedure and they will send you a new serial that you can note down if in future you want to register the product again or if you sell it to give to the new user. Probably some of the libraries will not be transferable (specially third parties ones). Try also to contact Support opening a ticket

  • Kubrak
    Kubrak Member Posts: 2,719 Expert

    No, putting licence into Licence Transfer does not remove them from account. They are removed when Licence Transfer Code is used to import Licence.

    If one wants to keep the licences, he may create second NI account and transfer temporarily unwanted licences to that secondary account.

    For licences not wanted anymore for sure, one may ask NI to remove them from user account.

  • antic604
    antic604 Member Posts: 8 Member

    No, it isn't incorrect. They disappear here. Obviously you need to close NA and restart it. But it works for me 100% of the time.

  • Kubrak
    Kubrak Member Posts: 2,719 Expert

    They cannot disappear from NA if they are at NI account... How would you install them again?

    Maybe that NA shows few that do not need authorisation, but are made for Kontakt Player.

  • Russellmus
    Russellmus Member Posts: 53 Helper

    You can ask NI to manually remove third party ones (though you may require written consent from the developer, I don't remember).

    For first party stuff, I guess you can just ask.

    A hide function would be a nice addition in the future.

  • Russellmus
    Russellmus Member Posts: 53 Helper

    Are you sure you don't have the filter to show only installed content? Uninstalling them does not remove them from your NI account.

  • antic604
    antic604 Member Posts: 8 Member

    Oh, sorry. I understood the OP asked about how to uninstall plugins on your computer from inside of Native Access app :)

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