Problems on M1 Pro and windows 11 freezing both decks or closing the Traktor application

I have a problem. since I bought my m1 pro and updated to the latest version of traktor 3.9, I experienced in concert that my traktor application closes or deck A freezes while deck B also stops has anyone encountered these problems? I specify that I also draw a laptop with Windows 11 and I encountered the same problems with the last update 3.9. thank you
Best Answer
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Hi @claudiu,
I am sorry to hear about the hassle! In order to run an in-depth investigation, I will create a ticket with our Tech Support for you. It will contain links to a support tool which collects crucial data from the affected systems, error documentation and crashlogs. Afterwards, I will close this thread since all further communication needs to go through that ticket.
Please stay tuned & and check your email inbox.
0
Answers
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Hi @claudiu,
I am sorry to hear about the hassle! In order to run an in-depth investigation, I will create a ticket with our Tech Support for you. It will contain links to a support tool which collects crucial data from the affected systems, error documentation and crashlogs. Afterwards, I will close this thread since all further communication needs to go through that ticket.
Please stay tuned & and check your email inbox.
0
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