License transfer

Ggtazz

Purchased a 2nd hand Maschine Plus did all the necessary steps to remove license still no contact from the support team

Uwe303

Hello,

if you bought it why you want to remove it? You should get a license transfer from seller and import it via license transfer as far as i know.

Jeremy_NI

@Ggtazz It looks like my colleagues got back to you and took care of it.

Uwe303

Hello,

if you bought it why you want to remove it? You should get a license transfer from seller and import it via license transfer as far as i know.

Ggtazz

I bought it from reverb the seller was a music store they didn’t get the proper info before purchasing it unbeknownst to me

Uwe303

How to Import a License Transfer ID to your NI Account – Native Instruments (native-instruments.com)

Ggtazz

customer service said send proof of receipt and serial number which I done but no response going on almost 24 hours

Jeremy_NI

@Ggtazz It looks like my colleagues got back to you and took care of it.