Serial number is already activted

proofmsk

Hi

I bought a second hand Komplete Kontrol A25. The seller said that he did not activate the serial number, but Native Access shows that it is already activated ... Naturally, the seller and I cannot transfer the license to my account. I have a serial number on the device and the same one on licens card. And I have purchase receipt from seller. Technical support is not responding, I wrote to them 2 times already. What can I do?

Jeremy_NI

Hey @proofmsk It seems my colleagues got back to you!

Uwe303

Hello,

and welcome, I would wait a bit, it's weekend, i know I also want my tools to work immediately. I can mark @Jeremy_NI he can maybe do something tomorrow.

proofmsk

https://community.native-instruments.com/discussion/comment/90011#Comment_90011

Thanks! Didn't think about the weekend)

Jeremy_NI

Hey @proofmsk It seems my colleagues got back to you!