Every product prompts that the update has finished but the update didn't happen

benow

On my Windows 10 desktop cumputer some updates fail although nativ access gives the message „update… installed“

Any guess what I could do???

PoorFellow

@benow With the type and amount of problems that you describe then I think that you need to contact the N.I. installation support , though I imagine that they will have to ask you to do all sorts of things before it having been fixed (maybe including a complete re-install) : https://support.native-instruments.com/hc/en-us/articles/360002705378

I can try calling for Jeremy but I am afraid that he will come to same conclusion !

@Jeremy_NI :

Quote user :

1. I think a least I've found the cause for the update running into nothing. Something has randomly messed up the entry of the installation path at nearly half of my plugins. There's an "/" instead of the "\" written... ???!!!??? (user referring to general update problems ?)
2. Yes I tried it with West Africa and Middle East - BUT:   i had to restart PC because bevore everything was pretty messed up , these two plungins now have a black GUI in Komplete Kontrol -> so I really don't want to mess up the other five! (user responding to remove app with N.I. reg tool followed by re-install)

PoorFellow

I am afraid that you have to be a lot more specific than both failed and installed at the same time..

However some general advice would be first and foremost be sure that you are running latest version of Native Access : https://www.native-instruments.com/en/specials/native-access-2/  

Then make sure that you have all necessary admin privileges and also try starting all apps and installs as an Admin.

Apart from that then try to completely uninstall offending downloads and re-install as Admin..

Also :

Fixing Software Update Installation Issues (Windows) : https://support.native-instruments.com/hc/en-us/articles/115003509269-Fixing-Software-Update-Installation-Issues-Windows-

NI Uninstall RegTool_64bit : https://support.native-instruments.com/hc/en-us/article_attachments/115005228309/NI_Uninstall_RegTool_64bit.zip

Jeremy_NI

@benow How do you witness the update failing then? Do you get an error message from Native Access? Can you post screenshots of "update installed" and another for the error message?

benow

Every product prompts that the update has finished (green flag).

But afterwards the list of products to be updated is still the same and in the list of installed products the version is still the old one.

See also the screenshots that I've provided here...

Native Access 2 - Updates fail 01.JPG

Native Access 2 - Updates fail 02.JPG

Native Access 2 - Updates fail 03.JPG

Native Access 2 - Updates fail 04.JPG

Native Access 2 - Updates fail 05.JPG

Native Access 2 - Updates fail 06.JPG

Native Access 2 - Updates fail 07.JPG

PoorFellow

https://community.native-instruments.com/discussion/comment/89345#Comment_89345

Thank you for the information.

Then, did you try the solution suggestions above ? (Removing the app using the NI Uninstall RegTool_64bit , start newest version N.A. V.3.5.0 as an Admin and then try re-install the app !)

benow

Yes I tried it with West Africa and Middle East - BUT:

• i had to restart PC because bevore everything was pretty messed up
• these two plungins now have a black GUI in Komplete Kontrol -> so I really don't want to mess up the other five!

Native Access 2 - after unregister and reinstall Middle East GUI is black.JPG

benow

I think a least I've found the cause for the update running into nothing.

Something has randomly messed up the entry of the installation path at nearly half of my plugins.

There's an "/" instead of the "\" written... ???!!!???

With all the plugins that didn't wait for an update reinstall fixed the entry of the path.

For those with the update "reinstall" started the update with the wellknown problems. :-( :-( :-(

Why there's no "uninstall" option in Native Access like in all other installation managers of other companies??????????????????????????????

benow

Native Access 2 - wrong sing in installation path.JPG

Example for the wrong written path.

Interesting, that in preferences of Komplete Kontrol everything looked well but in machine I found these wrong entries and was aware that that don't make sense technically... ;-)

PoorFellow

@benow With the type and amount of problems that you describe then I think that you need to contact the N.I. installation support , though I imagine that they will have to ask you to do all sorts of things before it having been fixed (maybe including a complete re-install) : https://support.native-instruments.com/hc/en-us/articles/360002705378

I can try calling for Jeremy but I am afraid that he will come to same conclusion !

@Jeremy_NI :

Quote user :

1. I think a least I've found the cause for the update running into nothing. Something has randomly messed up the entry of the installation path at nearly half of my plugins. There's an "/" instead of the "\" written... ???!!!??? (user referring to general update problems ?)
2. Yes I tried it with West Africa and Middle East - BUT:   i had to restart PC because bevore everything was pretty messed up , these two plungins now have a black GUI in Komplete Kontrol -> so I really don't want to mess up the other five! (user responding to remove app with N.I. reg tool followed by re-install)

Jeremy_NI

Yes, same conclusion, @benow needs to get in touch with our support.

benow

Anyone else have these kind of problems recently???

And meanwhile thanks guys for your adivses. :-)

kbryarly

I have been trying to update several of my plugins via Native Access. (I am running current version: 3.5.2)

I am on an iMac running Monterey 12.6.8. On relaunch of Native Access, sometimes it says that everything was updated, Then, next restart of my Mac - I have the same updates that need to run, and when I try, they fail to download.