Battery 4, Kontakt 5 & Kontakt 6: authorising message all the time.

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apricotandpearjam
apricotandpearjam Member Posts: 83 Member
edited August 2023 in Native Access

hi all.

for some reason battery 4 and kontakt 5&6 are asking me to authorise all the time.

then native access opens and nothing happens.

any ideas why this might be happening?

thanks!

Answers

  • JesterMgee
    JesterMgee Member Posts: 2,683 Expert
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    Do they show as activated in Native Access?

    Since you haven't added anything in your profile (which would be helpful for others to save asking this question all the time), what is your OS?

  • apricotandpearjam
    apricotandpearjam Member Posts: 83 Member
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    thanks for your reply.

    yep they show as activated, all updated etc.

    it’s only started happening in the last week or so, no idea what triggered it.

    maybe an update of native access.

    im on macOS 12.6.8 and Logic Pro 10.7.9.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,371 mod
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    @apricotandpearjam What happens when you open Battery 4, Kontakt 5 or 6 in standalone? Do you get the same message?

    Kontakt 5 and 6 being discontinued they are not arm native compatible. If you want to use them on your M1 computer you need to run Logic in Rosetta: How to Open Your DAW Using Rosetta

  • apricotandpearjam
    apricotandpearjam Member Posts: 83 Member
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    standalone does the same.

    not every time but has started happening for no apparent reason. maybe since i updated native access to 3.5.0.

    its mainly battery 4 and kontakt 7 that id like to fix because i use them both a lot.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,371 mod
    edited August 2023
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    And in Native Access, do they also show as demo? Can you share the error / activation message and how the same product is showing in Native Access?

  • apricotandpearjam
    apricotandpearjam Member Posts: 83 Member
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    native access does not show as demo's.

    when it happens again next ill take a screenshot.

    in the meantime the message i get is to demo / activate / buy battery or kontakt, even though i own them.

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