Kontakt 7 missing from Komplete 14 update
I just purchased the Komplete 14 standard update and Kontakt 7 doesn't show up in my Native Access, just the Kontakt 7 player. The product description clearly shows the full version of Kontakt 7 is included in Komplete 14 standard. Why don't I have it?
Best Answers
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NI just got back to me. I had to delete the specific key code file in the Ras3 file that was for Kontakt 7, then restart and redownload from Native Access. None of the codes have a name on them so I couldn't do it myself until they gave me the specific file name.
Thanks for your help.
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@clintmusic Thanks for the update. For any other affected users, this is what you should do:
Please follow these steps in order to get it solved:
Go to
Mac: Macintosh HD > Users > Shared > Native Instruments > Native Access > ras3
Win C: > Users > Public > Public Documents > Native Instruments > Native Access > ras3
Delete the activation token of Kontakt 7: 9259876f-e616-4e21-bc27-0b506868e1d0.jwt
Restart computer, open Native Access & press refresh
I've also updated the other thread to include these steps.
0
Answers
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If it’s the Standard version you bought, yes, full version should be included.
Are all the other products contained in K14 standard already showing up in NA?
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Yes, the full version of Kontakt 7 is the only product missing.
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Any idea what I should do? I reported the problem to Native Instruments, but haven't heard any response from them yet.
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A guy in this thread said restarting everything was enough to make full version appear
or…someone from NI suggested these steps
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Thanks for trying to help. None of that worked for me.
Guess I'll just keep waaaaaaaaaaaaaaaaiting for support to get back to me. What a bummer!
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Are you sure you have you checked all the steps here? Even the token part of one of the articles linked Native Access Error Message: "Activation failed...Internal error during activation" regarding the activation tokens?
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NI just got back to me. I had to delete the specific key code file in the Ras3 file that was for Kontakt 7, then restart and redownload from Native Access. None of the codes have a name on them so I couldn't do it myself until they gave me the specific file name.
Thanks for your help.
0 -
@clintmusic Thanks for the update. For any other affected users, this is what you should do:
Please follow these steps in order to get it solved:
Go to
Mac: Macintosh HD > Users > Shared > Native Instruments > Native Access > ras3
Win C: > Users > Public > Public Documents > Native Instruments > Native Access > ras3
Delete the activation token of Kontakt 7: 9259876f-e616-4e21-bc27-0b506868e1d0.jwt
Restart computer, open Native Access & press refresh
I've also updated the other thread to include these steps.
0
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