Kontakt 7 missing from Komplete 14 update

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clintmusic
clintmusic Member Posts: 5 Member
edited October 2024 in Native Access

I just purchased the Komplete 14 standard update and Kontakt 7 doesn't show up in my Native Access, just the Kontakt 7 player. The product description clearly shows the full version of Kontakt 7 is included in Komplete 14 standard. Why don't I have it?

Best Answers

  • clintmusic
    clintmusic Member Posts: 5 Member
    Answer ✓

    NI just got back to me. I had to delete the specific key code file in the Ras3 file that was for Kontakt 7, then restart and redownload from Native Access. None of the codes have a name on them so I couldn't do it myself until they gave me the specific file name.

    Thanks for your help.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin
    Answer ✓

    @clintmusic Thanks for the update. For any other affected users, this is what you should do:

    Please follow these steps in order to get it solved:

    Go to

    Mac: Macintosh HD > Users > Shared > Native Instruments > Native Access > ras3

    Win C: > Users > Public > Public Documents > Native Instruments > Native Access > ras3

    Delete the activation token of Kontakt 7: 9259876f-e616-4e21-bc27-0b506868e1d0.jwt

    Restart computer, open Native Access & press refresh


    I've also updated the other thread to include these steps.

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