Kontakt 7 not showing in Native Access

SuleymanSS
SuleymanSS Member Posts: 2 Newcomer
in Native Access

I have purchased Complete Ultimate edition, only sampler I can find in Native Access is Kontakt 6 and 7 players, not Kontakt itself. I have restarted NI and computer several times, re-typed activation number but nothing works. What can be done ? Thanks in Advance!

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Best Answer

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod
    edited August 2023 Answer ✓

    Hi @SuleymanSS

    If you have made sure you are logged in with the correct email address, please go to the following directory:

    Mac HD > Library > Application Support > Native Instruments > Service Center

    Then delete the following .xml file:

    Native Access.xml

    Next, Go to

    Mac: Macintosh HD > Users > Shared > Native Instruments > Native Access > ras3

    Win C: > Users > Public > Public Documents > Native Instruments > Native Access > ras3

    Delete the activation token of Kontakt 7: 

    9259876f-e616-4e21-bc27-0b506868e1d0.jwt

    Restart computer, open Native Access & press refresh


    If that still does not work, please go to the following article and thoroughly go through all the steps to make sure you get the desired result:

    Native Access Error Message: "Activation failed...Internal error during activation"

    Restart your computer and Native Access afterwards.

    If the issue is not solved, feel free to contact our dedicated support agents: http://bit.ly/NIsupport_install

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 4,265 Expert

    Open a ticket with support. Then….sit down and waaaaaaait…

  • SuleymanSS
    SuleymanSS Member Posts: 2 Newcomer

    Passed a day already, nothing from them ))

  • LostInFoundation
    LostInFoundation Member Posts: 4,265 Expert

    A day is nothing in NI concept of time. As I said, waaaaaaaaaaaaaaaaaaaaait

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod
    edited August 2023 Answer ✓

    Hi @SuleymanSS

    If you have made sure you are logged in with the correct email address, please go to the following directory:

    Mac HD > Library > Application Support > Native Instruments > Service Center

    Then delete the following .xml file:

    Native Access.xml

    Next, Go to

    Mac: Macintosh HD > Users > Shared > Native Instruments > Native Access > ras3

    Win C: > Users > Public > Public Documents > Native Instruments > Native Access > ras3

    Delete the activation token of Kontakt 7: 

    9259876f-e616-4e21-bc27-0b506868e1d0.jwt

    Restart computer, open Native Access & press refresh


    If that still does not work, please go to the following article and thoroughly go through all the steps to make sure you get the desired result:

    Native Access Error Message: "Activation failed...Internal error during activation"

    Restart your computer and Native Access afterwards.

    If the issue is not solved, feel free to contact our dedicated support agents: http://bit.ly/NIsupport_install

  • Jean Radiorum
    Jean Radiorum Member Posts: 3 Newcomer

    there are a lot of xml files. Which one should a delete?

  • Jean Radiorum
    Jean Radiorum Member Posts: 3 Newcomer

    o sorry I didn't read your message well

  • Jean Radiorum
    Jean Radiorum Member Posts: 3 Newcomer

    no this didn't solve the problem

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,637 mod

    @Jean Radiorum Feel free to contact our dedicated support agents: http://bit.ly/NIsupport_install

  • bmbutler371
    bmbutler371 Member Posts: 1 Newcomer

    Did you ever get an answer? I am having the same issue

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