Kontakt 7 not showing in Native Access
I have purchased Complete Ultimate edition, only sampler I can find in Native Access is Kontakt 6 and 7 players, not Kontakt itself. I have restarted NI and computer several times, re-typed activation number but nothing works. What can be done ? Thanks in Advance!
Best Answer
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Hi @SuleymanSS
If you have made sure you are logged in with the correct email address, please go to the following directory:
Mac HD > Library > Application Support > Native Instruments > Service Center
Then delete the following .xml file:
Native Access.xml
Next, Go to
Mac: Macintosh HD > Users > Shared > Native Instruments > Native Access > ras3
Win C: > Users > Public > Public Documents > Native Instruments > Native Access > ras3
Delete the activation token of Kontakt 7:
9259876f-e616-4e21-bc27-0b506868e1d0.jwt
Restart computer, open Native Access & press refresh
If that still does not work, please go to the following article and thoroughly go through all the steps to make sure you get the desired result:
Native Access Error Message: "Activation failed...Internal error during activation"
Restart your computer and Native Access afterwards.
If the issue is not solved, feel free to contact our dedicated support agents: http://bit.ly/NIsupport_install
0
Answers
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Open a ticket with support. Then….sit down and waaaaaaait…
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Passed a day already, nothing from them ))
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A day is nothing in NI concept of time. As I said, waaaaaaaaaaaaaaaaaaaaait
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Hi @SuleymanSS
If you have made sure you are logged in with the correct email address, please go to the following directory:
Mac HD > Library > Application Support > Native Instruments > Service Center
Then delete the following .xml file:
Native Access.xml
Next, Go to
Mac: Macintosh HD > Users > Shared > Native Instruments > Native Access > ras3
Win C: > Users > Public > Public Documents > Native Instruments > Native Access > ras3
Delete the activation token of Kontakt 7:
9259876f-e616-4e21-bc27-0b506868e1d0.jwt
Restart computer, open Native Access & press refresh
If that still does not work, please go to the following article and thoroughly go through all the steps to make sure you get the desired result:
Native Access Error Message: "Activation failed...Internal error during activation"
Restart your computer and Native Access afterwards.
If the issue is not solved, feel free to contact our dedicated support agents: http://bit.ly/NIsupport_install
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there are a lot of xml files. Which one should a delete?
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o sorry I didn't read your message well
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no this didn't solve the problem
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@Jean Radiorum Feel free to contact our dedicated support agents: http://bit.ly/NIsupport_install
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Did you ever get an answer? I am having the same issue
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