Kontakt 7 not showing in Native Access

SuleymanSS

I have purchased Complete Ultimate edition, only sampler I can find in Native Access is Kontakt 6 and 7 players, not Kontakt itself. I have restarted NI and computer several times, re-typed activation number but nothing works. What can be done ? Thanks in Advance!

Rich_NI

Hi @SuleymanSS

If you have made sure you are logged in with the correct email address, please go to the following directory:

Mac HD > Library > Application Support > Native Instruments > Service Center

Then delete the following .xml file:

Native Access.xml

Next, Go to

Mac: Macintosh HD > Users > Shared > Native Instruments > Native Access > ras3

Win C: > Users > Public > Public Documents > Native Instruments > Native Access > ras3

Delete the activation token of Kontakt 7: 

9259876f-e616-4e21-bc27-0b506868e1d0.jwt

Restart computer, open Native Access & press refresh

If that still does not work, please go to the following article and thoroughly go through all the steps to make sure you get the desired result:

Native Access Error Message: "Activation failed...Internal error during activation"

Restart your computer and Native Access afterwards.

If the issue is not solved, feel free to contact our dedicated support agents: http://bit.ly/NIsupport_install