WAITING ON SUPPORT TO RESPOND TO MY TICKET

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Bern Baby Bern
Bern Baby Bern Member Posts: 2 Newcomer

I have been waiting over a month for NI to respond my ticket . Is there an other way to seek contact with them.

Please help me out

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  • Monochrome
    Monochrome Member Posts: 1,158 Expert
    edited July 2023
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    (I'm pinging @Jeremy_NI - I hope that's okay, Jeremy)

    Do you have a ticket number?

    Also, have you checked your mail spam folder just in case?

  • Bern Baby Bern
    Bern Baby Bern Member Posts: 2 Newcomer
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    Yes i did, the communication just stopped at a point.

    I do have a ticket number.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,065 mod
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    @Bern Baby Bern So sorry, not sure what happened here but you should have gotten an answer weeks ago. I've taken care of the ticket and got back to you privately. Our sincere apologies!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,065 mod
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    @Monochrome It's more than ok, thanks for pinging me here!

  • Monochrome
    Monochrome Member Posts: 1,158 Expert
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    @Jeremy_NI No problem 🙂 Thanks for taking care of it!

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