Kontakt 7 Screen Flicker: July 2023 Edition

narot23
narot23 Member Posts: 17 Member
edited July 2023 in Kontakt

Hello,

Just curious as to how folks are managing the Screen Flicker issue w/ Kontakt at present date. The older fixes for the issue seemed to be to disable G-Sync on the display, which is less than optimal clearly, has anything come up/changed since then?

Odd anecdote, my dual displays both have G-Sync. My 1080p display @ 144hz at least does not appear to flicker. My 1440p display $ 165hz flickers like you wouldn't believe. I understand it's nitpicky, but can't get the sampler able to function properly with sort of modern display technology? Never seen another application behave this way. Thanks.

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Best Answer

  • Sunborn
    Sunborn Member Posts: 2,144 Expert
    Answer ✓

    Just a guess, it seems that 144hz works, so is it possible to reduce your 1440p display from 165hz to 144hz? This setting is already too high and you might needed those rates for games of videos, but definitely not for audio.

    Or, do some experimentation. Go to the Kontakt folder in your hard drive, find Kontakt.exe, right-click on it and selects Properties.

    Then, go to the Compatibility tab and "play" with the options there (mostly with the high DPI settings), it might lead you to a solution.



«1

Answers

  • Sunborn
    Sunborn Member Posts: 2,144 Expert
    Answer ✓

    Just a guess, it seems that 144hz works, so is it possible to reduce your 1440p display from 165hz to 144hz? This setting is already too high and you might needed those rates for games of videos, but definitely not for audio.

    Or, do some experimentation. Go to the Kontakt folder in your hard drive, find Kontakt.exe, right-click on it and selects Properties.

    Then, go to the Compatibility tab and "play" with the options there (mostly with the high DPI settings), it might lead you to a solution.



  • Jojo123
    Jojo123 Member Posts: 220 Advisor
    edited July 2023

    Hi, Im getting 2 types of screen flickering in Kontakt7.

    1/ Flickering only when moving the mouse -happens somewhat intermittently

    2/ Flickering on its own.- Happens a lot.

    It hasn't happened in standalone. So I tested in Logic in a completely clean project. I use 2 screens, Logic 10.7.9, Monterey (latest). Latest Kontakt. KK 2.7.2 (the most stable for me)

    So far it hasn't happened directly on my iMac screen when I first load up an instance of K7. Its not until I move the Kontakt window over to my other monitor. Sometimes when I move it back to iMac screen it will stop flickering, and other times not. Its Hit and miss. It happens whether I load Kontakt directly into Logic or whether I load it into Logic through KK. Loaded into KK is a little less problematic.

    I tested with randomly selected products, Sequi, Irish Harp, Kontakt Library2, and others. Doesn't seem to be specific to an instrument. I can always get the flickering to stop if I click on the diagonal resize marks at the bottom right and slightly resize. Thats not to say it wont start up again though. It does, so this is pretty annoying. Ive never had anything remotely like this before. Anyone know why this happening.

    EDIT - I tried to load another .gif showing the flickering on its own but the animation didn't work. Perhaps file a little too big?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Jojo123 Can you check what graphic card is on your computer?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @narot23 Unfortunately there is no other workaround to turn G Sync off at the moment.

  • Jojo123
    Jojo123 Member Posts: 220 Advisor

    @Jeremy_NI

    Hi, it's a Radeon Pro 580X 8GB.

  • narot23
    narot23 Member Posts: 17 Member

    Weird, because I have dual G-Sync displays. One, an older 1080p display, and another, a modern 1440p display. To my knowledge G-Sync is enabled on both, and on the 1080p display, Kontakt does not cause screen flicker. The only hard difference I'm aware of is that the 1080p display has the actual G-Sync chip, the new model follows the VESA standard which didn't exist at the time.

  • narot23
    narot23 Member Posts: 17 Member

    FWIW I elected to choose the best answer. There is no solution, at 144hz it does not work/display correctly. It could have something to do with multi-display configs, G-Sync implementation (non-hardware), scaling, you name it. With games I accept there's jank, I don't buy/play often and the cost of what I play is not very high.

    When you've invested in something like Kontakt, one would presume these types of problems would get addressed with more urgency. Now, it's kinda hard to get a display that doesn't use Freesync/G-Sync because it's part of the VESA standard, it stinks of spaghetti code/legacy support complexities that aren't my problem. I paid a lot for Kontakt, hopefully NI figures it out sooner than later.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @narot23 I've forwarded your experience and comments to the devs and added to the existing bug report (KT-8124).

  • Paul A Gore
    Paul A Gore Member Posts: 8 Member

    I'ts October now... and I am new to this thread - having noticed what I refer to as KontaktJiggy.


    Equipment

    System Model XPS 15 9510

    Processor 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz, 2496 Mhz, 8 Core(s), 16 Logical Processor(s)

    Installed Physical Memory (RAM) 32.0 GB

    Total Virtual Memory 63.7 GB

    Two Graphics options

    Name Intel(R) UHD Graphics

    and

    Name NVIDIA GeForce RTX 3050 Ti Laptop GPU

    Doesn't seem to matter what graphics option I go with. It doesn't happen with standalone Kontakt 7 OR with the older legacy version of Kontakt as a plugin or standalone. Any updates on this issue in the last 6 months?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Paul A Gore Have you tried to turn G Sync off?

  • Paul A Gore
    Paul A Gore Member Posts: 8 Member

    My NVIDIA control panel doesn't show anything that remotely resembles G Sync. So no I don't believe I have turned it off because I can't find it.

  • Paul A Gore
    Paul A Gore Member Posts: 8 Member

    No I don't I've attached the screenshot of my Nvidia control panel elements. I've gone through the entire tree and found nothing that appears similar to G Sync


  • Paul A Gore
    Paul A Gore Member Posts: 8 Member

    Update. After reviewing the forum posts again I found a posting that referenced the auto scale plugin window in Ableton Live Windows edition. The comment suggested that disabling that feature in the plugin would help with the problem.


    After doing that I noticed two things 1) the flicker problem was gone and 2) I noticed how much clearer (eg in focus) the plugin was opened. I thought that the app was just a bit fuzzy before but it turns out it isn't - fuzzy and flicker was occurring at the same time and auto scale disable fixed both problems.


    Thanks to Jeremy and the rest of the community for helping with this issue.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Paul A Gore Thanks for the update, glad to know you managed to fix it!

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