Komplete Audio 2 disconnects frequently / AUHostingServiceXPC_arrow process crashed

Detlev
Detlev Member Posts: 7 Newcomer

Hi, I'm using Komplete Audio 2 on a Mac mini 2023 with an Apple M2 Pro chip, macOS Ventura 13.4.1(c). Komplete Audio 2 gets disconnected frequently, I can see a crash of process AUHostingServiceXPC_arrow, the crash report is shown below. I would appreciate any idea how to resolve this. Thanks upfront!


Process:       AUHostingServiceXPC_arrow [1216]

Path:         /System/Library/Frameworks/AudioToolbox.framework/XPCServices/AUHostingServiceXPC_arrow.xpc/Contents/MacOS/AUHostingServiceXPC_arrow

Identifier:      com.apple.audio.AUHostingService.arm64e

Version:       1.0 (1)

Build Info:      CoreAudioServices_AUHostingServiceXPC_arrow-1319093000000000~1

Code Type:      ARM-64 (Native)

Parent Process:    launchd [1]

Responsible:     Logic Pro X [1079]

User ID:       501


Date/Time:      2023-07-15 18:37:03.9235 +0200

OS Version:      macOS 13.4.1 (22F770820d)

Report Version:    12

Anonymous UUID:    6B5D93EA-A88F-B6C5-A340-009C2662E442



Time Awake Since Boot: 1700 seconds


System Integrity Protection: enabled


Crashed Thread:    0 Dispatch queue: com.apple.main-thread


Exception Type:    EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:   KERN_PROTECTION_FAILURE at 0x000000016d433fe0

Exception Codes:   0x0000000000000002, 0x000000016d433fe0


Termination Reason:  Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process: exc handler [1216]


VM Region Info: 0x16d433fe0 is in 0x169c30000-0x16d434000; bytes after start: 58736608 bytes before end: 31

   REGION TYPE          START - END    [ VSIZE] PRT/MAX SHRMOD REGION DETAIL

   MALLOC_TINY        169800000-169900000  [ 1024K] rw-/rwx SM=PRV 

   GAP OF 0x330000 BYTES

---> STACK GUARD        169c30000-16d434000  [ 56.0M] ---/rwx SM=NUL ... for thread 0

   Stack           16d434000-16dc30000  [ 8176K] rw-/rwx SM=PRV thread 0

Best Answer

  • Detlev
    Detlev Member Posts: 7 Newcomer
    Answer ✓

    @Jeremy_NI , thanks for providing the link. I had a look, but unfortunately this isn‘t helpful.

    The Komplete Audio 2 is generally recognised by the system. It is only disappearing (upon the crash of the AUHostingServiceXPC_arrow process) for a moment and reappears then. I can see this while watching the list of available audio devices in the corresponding MacOS setting. It happens if I’m watching a tutorial via Safari Browser and/or working with my Komplete S88 Mk2 and Logic Pro.

    I found out that there is a connection to the MacOS backup utility. If automatic backups are enabled the system creates hourly backups. The AUHostingServiceXPC_arrow process crashes always a few moments after the backup has started. I disabled automatic backups and the problem hasn’t reappeared so far.

    I will post further updates if the problem reappears at some point in the future.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod

    @Detlev Have you tried these steps? My Native Instruments Hardware Device is Not Recognized

    Does it get disconnected when using certain programs or when playing videos? Is there some kind of pattern?

  • Detlev
    Detlev Member Posts: 7 Newcomer
    Answer ✓

    @Jeremy_NI , thanks for providing the link. I had a look, but unfortunately this isn‘t helpful.

    The Komplete Audio 2 is generally recognised by the system. It is only disappearing (upon the crash of the AUHostingServiceXPC_arrow process) for a moment and reappears then. I can see this while watching the list of available audio devices in the corresponding MacOS setting. It happens if I’m watching a tutorial via Safari Browser and/or working with my Komplete S88 Mk2 and Logic Pro.

    I found out that there is a connection to the MacOS backup utility. If automatic backups are enabled the system creates hourly backups. The AUHostingServiceXPC_arrow process crashes always a few moments after the backup has started. I disabled automatic backups and the problem hasn’t reappeared so far.

    I will post further updates if the problem reappears at some point in the future.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod

    @Detlev Thanks for the update, this is really valuable information. Let us know of any further development on that issue.

  • Detlev
    Detlev Member Posts: 7 Newcomer

    The problem reappeared unfortunately. It appears that there is a connection to Airplay.

    I have two devices that are using Airplay, a audio receiver and an older version of Apple TV. If both of them are available, Komplete Audio 2 is dropping out extremely frequently including crashes of the aforementioned process. It is getting more stable again if both Airplay devices are switched off.

    However the process still crashes if I quit Logic Pro.

    I opened a support case with NI and provided the output of the support tool already. Hope that they can help.

    I'll keep you posted on any progress.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod

    @Detlev Thanks for the update, I'll also keep an eye on your ticket.

  • Detlev
    Detlev Member Posts: 7 Newcomer

    Thanks @Jeremy_NI , much appreciated. Do you know a way to switch off Airplay by any chance? I mean not deactivate or just not to use it, but rather switching off the whole Airplay feature altogether, so no processes are running in the background any more.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod
    1. On a Mac, go to the Apple menu > System Preferences >Sharing
    2. Then deselect the AirPlay Receiver checkbox in the service list.

    That should do the trick.

  • Detlev
    Detlev Member Posts: 7 Newcomer

    Thanks! Using MacOS Ventura, the option can be found in System Preferences -> General -> Airdrop&Handoff and yes, the receiving part of Airplay is switched off. However if you have an Airplay-enabled audio receiver running, it is still showing up in the list of available *output* audio devices in the system preferences. However, switching off WLAN appears to be helpful. So far I didn't had any further crashes.

    I'll keep you posted.

    By the by, so far I didn't receive any feedback on my NI support request. It would be very interesting to learn the view of the sw developers on this.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod

    Yes, our support agents have a lot of requests to process at the moment so their reply times are a bit longer at the moment.

  • mts52
    mts52 Member Posts: 12 Member

    Hi,

    I am also having disconnects from Logic Pro. Latest Logic and 10.13.6 on Mac.

    It all of a sudden stops and Logic goes into a reinitialize audio loop and it defaults to built in audio.

    I have to quit Logic and restart it to get it working again. It has also happened when not in logic.

    Any help would be appreciated as I only had it a few days and am pretty disappointed.😥

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod

    @mts52 Do you encounter any other issues outside Logic? When watching videos? What is the sample frequency chosen in Logic? For your computer's output? How is your soundcard connected?

    Please check this article, that might be of help: Mac Tuning Tips for Audio Processing

  • Detlev
    Detlev Member Posts: 7 Newcomer
    edited January 5

    My problem was solved after I set the audio interface *exclusively* for Logic. Before that it was set as system default - which obviously doesn't work. @mts52, check your system default setting. Hope it helps.

  • mts52
    mts52 Member Posts: 12 Member

    @Jeremy_NI,

    Using 48K in Logic and Audio Midi settings.

    It's weird, sometimes when it happens when not using Logic it goes to inbuilt audio all of a sudden, and sometimes will revert back to the Komplete Audio 2. It seems stable for the last couple of days so will keep monitoring it and post back here with results.

    @Detlev, not sure what you mean by having audio set as system default. I don't see anything for system default in Audio Midi settings. Where would you be seeing that?

  • Detlev
    Detlev Member Posts: 7 Newcomer

    @mts52 , I mean your computers (Mac/Win) system settings, where you can set the default audio interface. Hope this makes it clear.

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