I have big uncomfortable problem with my Mk 3 S4

Amber_K

When i use traktor pro(macbook pro) and kontroler S4 MK3 the sound is off at the same time and i need reboot kontroler . Whats wrong with and how i can fix it?

Help me please !

lord-carlos

What do you mean by "the sound is off at the same time"?

Amber_K

sometimes the sound just disappears, but all indicators on the macbook and on the controller show that the sound has not stopped

Amber_K

https://community.native-instruments.com/discussion/comment/84212#Comment_84212

Can you help me please whats wrong with mu Kontroler?

lord-carlos

https://community.native-instruments.com/discussion/comment/84384#Comment_84384

Not really. Not sure what's wrong.

Sound is off, but you can still control Traktor with the controller?

Mark_NI

Hey @lord-carlos, this is a rare but known hardware issue with certain S4 MK3 units. @Amber_K is already in touch with Hardware Support.

Amber_K

when I play the sound at some point the sound stops, but the track goes on, the indicators on the controller work, there is just no sound