Issue with plugins crashing in Ableton when using two monitors

tornpaper5
tornpaper5 Member Posts: 2 Newcomer
edited October 2024 in Komplete General

I have an ongoing issue with newer NI plugins crashing Ableton in Windows. I use two separate displays in "Extend these Displays" mode, and if I launch a plugin, say Raum or Massive X, and open the plugin interface, the plugin window is white and the DAW crashes. It's obviously a graphics issue. If I use only one display there is no issue, and if I use older NI plugins like Massive, or other manuf. there is no issue.

Anyone know what's going on?

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    edited July 2023 Answer ✓

    @tornpaper5 Are you using Nvidia GSync? Please try disabling it as it's known to cause issues.

    Also found this on Reddit:

    "I'd just like to say I had the same problem a bizarre solution. I found through some digging that certain high end motherboards have gaming overlays which interfere with certain UI's, specifically sound enhancements for some reason?

    Anyway, I uninstalled some software that came with my ASUS motherboard namely Sonic Studio and the VST problem disappeared straight away.

    This isn't specific to ASUS motherboards as the original post I saw, the guy had an MSI board with the same problem and uninstalled some of their sound enhancement software and it worked for him."


    Is that of any help?

Answers

  • JesterMgee
    JesterMgee Member Posts: 3,231 Expert

    Model of graphics card?

  • tornpaper5
    tornpaper5 Member Posts: 2 Newcomer

    I appreciate the quick response. It's nvidia 3060 ti.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    edited July 2023 Answer ✓

    @tornpaper5 Are you using Nvidia GSync? Please try disabling it as it's known to cause issues.

    Also found this on Reddit:

    "I'd just like to say I had the same problem a bizarre solution. I found through some digging that certain high end motherboards have gaming overlays which interfere with certain UI's, specifically sound enhancements for some reason?

    Anyway, I uninstalled some software that came with my ASUS motherboard namely Sonic Studio and the VST problem disappeared straight away.

    This isn't specific to ASUS motherboards as the original post I saw, the guy had an MSI board with the same problem and uninstalled some of their sound enhancement software and it worked for him."


    Is that of any help?

  • Bruno Batista
    Bruno Batista Member Posts: 1 Member
    https://community.native-instruments.com/discussion/comment/84771#Comment_84771

    That worked for me!

    Motherboard: Asus Rog z790-F Gaming Wi-Fi.

    Ableton live 12

    Windows 10

    I had massive x installed and it was working good, but after i installed some apps from asus, it has stopped working.

    Now, I just uninstalled Sonic Studio and now Massive X is working like a charm.

  • JeRoK
    JeRoK Member Posts: 3 Newcomer

    we are in 2024 and still there is issues with gsync, there should be a fix from N-I by now!

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