KOMPLETE 14 COLLECTORS EDITION not registered after purchase.

vgiles · July 3

I purchased Komplete 14 Collectors Edition but it won't register via Native Access. As a result, everything in the bundle loads as a demo. How can I change this?

PoorFellow · July 3

Well , that error kind of suggests that what you have bought is an upgrade for something.

So , again , if you bought an upgrade to something do you see the 'base' product on your account , and sorry I have to ask ! : are you logged into the correct account ?

Also check these out :

Native Access Error Message: "Activating *Product* failed: you are missing the base product..."

https://support.native-instruments.com/hc/en-us/articles/360000761458-Native-Access-Error-Message-Activating-Product-failed-you-are-missing-the-base-product-

My Product is Missing in Native Access

https://support.native-instruments.com/hc/en-us/articles/360000166958-My-Product-is-Missing-in-Native-Access

Else , sorry , only support will be able to help you I think !

PoorFellow · July 3

Have you tried restarting your PC ? and then the Native Access app ?

Are you using newest version of Native Access ?

Else , please check account to see if your purchase is registered or not :

https://www.native-instruments.com/en/my-account/my-products-serials-downloads/

If none of the above helps then contact support !

vgiles · July 3

Thanks! I have done all of the above-I'm actually running through a Mac Mini with M1 chip instead of a PC. Nothing has worked. When I attempt to add the serial, Native Access says "your account is missing the base product for this serial". I'm sure I didn't read on how to properly load my software and hardware and I've tried to uninstall Komplete and Maschine Select but nothing is working.

PoorFellow · July 3