I've had a problem with running an older version of Native Access (1.10.0.117) on an older Mac running 10.11.6. Without getting into the details of the actual problem, I would like to lodge a public complaint concerning the fact that the support person (Nanni) suddenly declared the problem solved (it wasn't) and closed the case.
I then received a followup email from Nanni stating that "To comment or reopen the request, please reply to this email." I did, saying "Don't close the case. It's not solved." That was on May 17th. I received no reply. I then sent another email 10 days later . . . no reply to that one either.
This is not the right way to treat a customer. If there is a reason you don't want to work on this problem, just tell me, and tell me the reason you don't want to work on it. Don't lie to me saying it's solved.
I don't like doing things like this, but you left me no choice.