N.A. 2 (V.3.4) goes white screen

PoorFellow

After installing Native Access version 2 (or version 3.4 ? download page says version 2 and file version says 3.4) then I had 6 updates.

After some watching the extremely annoying install indicator then the Maschine 2 Essentials Update said failed. When everything else had downloaded I then clicked to get some info and no info as to why the update had failed were given. And I am sitting there thinking WHAT ? , no info of why it failed ? , no error error code no nothing ?

So I clicked on text that says failed and I think that I clicked some more (might have included fast/double clicking also) to the left on same item (Maschine 2 Essentials Update failed) , and all it earned me were that suddenly the Native Access interface turned completely white ! All menus could still be opened and app could be minimized and maximized but interface stayed as a white surface and nothing else. So , I am reporting this as a bug (including screenshot) while I at the same time gives the "feature request" to let people be able to get information as to why an update has failed.

Incidentally after a reboot of Native Access then I managed to install the Maschine 2 Essentials Update without any hiccups - leaving me just even more confused as to why there were a problem in the first place.... My internet is definitely not a bottleneck since it's a 1000 Mbit line subscription that I have.

Anyway , I am just reporting a bug and do not otherwise have any problem in connection with that bug since the download were completed second time around !

Kaiwan_NI

I saw several reports about this blank screen issue a few weeks ago but it wasn't reproduce-able (is that a word?) any more, so probably just a glitch. Glad to hear you were able to download the second time around.

PoorFellow

Thank you for the response. If I see a reproduce-able repeat then I will let N.I. know ! :-)

Kero

I am also getting white screen when I open Native access. I tried reinstalling, registry cleanup, but nothing worked so far.

PoorFellow

https://community.native-instruments.com/discussion/comment/87706#Comment_87706

Did you 're-install' newest version ?

Also , please notice that for registry cleaning and so on it's not enough to use the N.I. registry cleaning tool (at least it didn't use to be enough earlier) It is important that prior to re-install then there must be no trace of neither Native Access nor of the NTKDaemon neither in registry , nor as running process after a reboot and nor as file at system hard drive ! At this point I do not know if the NI Uninstall RegTool_64bit has improved but if not you ought to try to clean using the 30 trial of Revo Uninstaller Pro.

Remember to always take sufficient manual backup of both system and registry prior to any tinkering ! (+ maybe a manually made restore point to revert to also)

At this point I have recently noticed that more users appear to have problems with Native Access on Windows 11 , if your problem persists then please contact support and ask them for assistance !

Fixing Software Update Installation Issues (Windows)

https://support.native-instruments.com/hc/en-us/articles/115003509269-Fixing-Software-Update-Installation-Issues-Windows-

NI Uninstall RegTool_64bit : https://support.native-instruments.com/hc/en-us/article_attachments/115005228309/NI_Uninstall_RegTool_64bit.zip

Native Access :    https://www.native-instruments.com/en/specials/native-access-2/   OR https://www.native-instruments.com/en/support/downloads/