Installation Failed

So I got the Installation problem as well. I was able to install and run the applications in Native Access like Battery 4 etc. But everything else is just installation failed. Looked through this forum and nothing is helping. I allowed full access a few times now and reseting. Have changed locations etc. I saw someone saying to change the format while installing but I'm not even able to open them, they just disappear.

Any help will be so appreciated because NI aren't getting back to me. I'm guessing it's just a busy time with the sale tho.

Cheerz

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YoZe

Update for anyone else chasing this problem. Very simple fix.

I was running Ventura 13, I just updated to the latest 13.4.1 and all is working now.

Apparently Ventura 13 installation was a common issue for others. Hope this can help others.

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Sunborn

https://community.native-instruments.com/discussion/14457/installation-failed

Check this article if you are on Mac:

https://support.native-instruments.com/hc/en-us/articles/360016913977-Native-Access-Error-Message-Installation-Failed-Mac-

YoZe

Thanks mate but that’s what tried I’ve already tried a few separate times now. This doesn’t help

Sunborn

https://community.native-instruments.com/discussion/comment/79554#Comment_79554

If the installation .iso files of the programs you want to install are still in your Downloads folder, try this!

Close Native Access, and run the installers you need, manually.

When done, open Native Access again. It will still show the "Failed" error.

Now, just click the Refresh button and wait. After few moments error is gone.

Lot of people reported that this worked in their system. Give it a try :-)

YoZe

How do you bring the installers up manually without using Native Access?? As soon as the Installation failed comes up the temporary install image does not open and just disappears.

Thanks for following up tho 👍🏽

Sunborn

https://community.native-instruments.com/discussion/comment/79573#Comment_79573

In order to install, need to download files first!

So, have your downloads folder open, and the moment you see that file is downloaded, copy it to another folder, before installation starts. Native Access can delete the original file after failed install, but can not delete your copy! ;-)

Otherwise, open a support ticket or contact with the support team and they can provide you with an .iso installer

YoZe

Okay thanks for your help, I would just prefer the installer rather then trying to do that for every single item I want.

I started a support ticket 4 days ago and still haven’t heard anything back yet. Hopefully they get back soon.

If this is a common problem why would they not have the other installer just on hand for people if needed?

YoZe

Update for anyone else chasing this problem. Very simple fix.

I was running Ventura 13, I just updated to the latest 13.4.1 and all is working now.

Apparently Ventura 13 installation was a common issue for others. Hope this can help others.

RaWes

For Windows…
If an update fails and uninstalling the instrument also fails:

Delete the ~~~.json file (~~~ = instrument name) in the following directory and restart Native Access:
c:\Users\Public\Documents\Native Instruments\installed_products\~~~.json

Upon the next start of Native Access, the instrument will disappear from the update directory and switch to install mode in the library.
Reinstalling the instrument should now work.

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