Native Access missing software from my recent purchase of S61 M2 in the Philippines

Alkomusic

I just purchased the S61 Mk2 in the Philippines. I added the serial number of the keyboard. Native Access is missing some programs that appear in my programs, with serials including Komplete Kontrol, Komplete 14 Select, and Maschine programs. I bought the keyboard to integrate all my VIs and without Komplete Kontrol I cannot do that I believe. Please help. Thanks

PoorFellow

https://community.native-instruments.com/discussion/14399/native-access-missing-software-from-my-recent-purchase-of-s61-m2-in-the-philippines

You probably ought to contact support.

And issue is probably an Account & Registration issue : https://support.native-instruments.com/hc/en-us/sections/360000092577

Then start Wizard "Registration Support!" :

Do you have a question related to a License Transfer or product return?Is your issue related to Native Access?

NO

Is your query related to your Account? : Login, password issues, merging, deleting or using multiple accounts...

NO

Is your query related to Activation or Serial Numbers?

NO

Is your issue related to Native Access? : Missing products, activation / registration error, serial already registered...

YES

victorp.sg

Have you tried logging into your user account on NI web site and check under under “My products and serials” to see if the bundled software is listed there?

Kaiwan_NI

Hi! Looks like the bundle is successfully registered to your account already. If any of the products are not showing up in NA, feel free to get back to our support team. :)

SeanArmani

I'm facing an issue where some programs, including Komplete Kontrol, Komplete 14 Select, and Maschine, are missing from my Native Access account. These programs are essential for integrating all my Virtual Instruments (VIs) and achieving the desired functionality with my new keyboard. I've double-checked my account and made sure that the serial number is correctly registered, but the programs are still not appearing.